3ds Max 2014 (and possibly earlier) - LMU.exe crash on startup - cause found!

[radian1]

Ok... I've been struggling with a fresh install of Windows 7 and a fresh install of 3ds Max 2014.  I literally started again twice and as soon as I start max it crashes.  I've found the reason why and a temporary fix but I think there needs to be some work by autodesk to fix the problem properly....

When crashing I get the error message:

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    3dsmax.exe
  Application Version:    16.0.420.0
  Application Timestamp:    512f962b
  Fault Module Name:    3dsmax.exe
  Fault Module Version:    16.0.420.0
  Fault Module Timestamp:    512f962b
  Exception Code:    c0000005
  Exception Offset:    00000000004a24f5
  OS Version:    6.1.7600.2.0.0.256.48
  Locale ID:    3081
  Additional Information 1:    f0a5
  Additional Information 2:    f0a532ea1ef430a099aa3084bddda0cc
  Additional Information 3:    2941
  Additional Information 4:    2941e667ade5a6f6f0999531cc024ccb

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After crashing two events register in the event viewer:

Faulting application name: 3dsmax.exe, version: 16.0.420.0, time stamp: 0x512f962b
Faulting module name: 3dsmax.exe, version: 16.0.420.0, time stamp: 0x512f962b
Exception code: 0xc0000005
Fault offset: 0x00000000004a24f5
Faulting process id: 0xb90
Faulting application start time: 0x01ce5509b0179a2d
Faulting application path: C:\Program Files\Autodesk\3ds Max 2014\3dsmax.exe
Faulting module path: C:\Program Files\Autodesk\3ds Max 2014\3dsmax.exe
Report Id: f076741d-c0fc-11e2-a999-00241dd67457

_____________________

Faulting application name: LMU.exe, version: 7.0.51.0, time stamp: 0x50f8df72
Faulting module name: adlmact_libFNP.dll, version: 11.11.0.0, time stamp: 0x501160e9
Exception code: 0xc0000005
Fault offset: 0x00000000003b8280
Faulting process id: 0xba8
Faulting application start time: 0x01ce5509b1a05d3a
Faulting application path: C:\Program Files\Common Files\Autodesk Shared\Adlm\R7\LMU.exe
Faulting module path: C:\Program Files\Common Files\Autodesk Shared\Adlm\R7\adlmact_libFNP.dll
Report Id: f0769b2d-c0fc-11e2-a999-00241dd67457

______________________

I found a website that suggested using msconfig to try to diagnose the problem and after about 10 reboots I've found that if you disable the 'Windows Management Instrumentation' service, 3ds Max will start without issue.  What issues this has on the rest of the computer I don't know.  In the notes for the service it says that most windows software will not function properly (not great!)

[jesper]

"disable the 'Windows Management Instrumentation' service,"

You Sir, derserve a medal! After struggeling with this issue for 1½day and not being able to find anything usefull on google, I finally came across this post. THANK YOU!.

Will jst put in a few extra keywords for other ppl in the same situation:

3ds max 2014 program / application not responding.

[khoa]

Confirm that

Windows Management Instrumentation

makes Revit 2014 and Autocad Mep 2014 crash.

[petrvuong]

Man, you just finished my two-day lasting agony of trying to fix this. Thank you.

[jose.hernandez2]

How do I disable disable the 'Windows Management Instrumentation'

[jesper]

Hi,

Right-click My computer

Click "Administration" or "Computer administration"

Go to "Services and Programmes" and then click Services

then find the Windows Management Instrumentation and disable it.

My windows is in Danish, so names might be different on your machine.

[Bona_Jr.]

I'm facing the same problem.

I Installed a fresh windows and 3dsmax design 2014 in 2 workstations..... in 1st ws...it's OK

In the second ws (same configuration, only the video card is different.), when I'll open, appear this APPCRASH.

So I've disable 'Windows Management Instrumentation' service, and it's worked perfectly!!!

Thank you!!!!!

[miedziak.dobromir]

I come from Poland and for my countryman i can give an adwise:

In my PC i have to turn off  "WMI performance Adapter" by rmb (right mouse button)-> properties -> startup type.

I am graccefull 4 this tip!

Dobromir

[david.lau]

Thanks for the info.  I have posted this here as well. 

http://upandready.typepad.com/up_and_ready/2013/11/maya-2014-windows-7-clean-unexpected-error.html

[kumaar59]

Hi, I tried the suggestion of yours and unfortunately i still face the problem. I also tried re-install the product. Still no luck. And here is the error message i get. 

Problem signature:
Problem Event Name: APPCRASH
Application Name: LMU.exe
Application Version: 7.0.51.0
Application Timestamp: 50f8df72
Fault Module Name: mshtml.dll
Fault Module Version: 10.0.9200.16721
Fault Module Timestamp: 523f71e2
Exception Code: c0000005
Exception Offset: 000000000027b72b
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 78a2
Additional Information 2: 78a2302c101554d7378bb833eff7a51a
Additional Information 3: f14d
Additional Information 4: f14de6a6d947289ba351eb517de1b0bd

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Computer information: Windows 7 ultimate 64 bit edition.

2nd Gen i3 processor, intel core i3-2350m CPU @ 2.3ghz,

4 GB ram. with 2gb nvidia gforce 610m Graphics card. 

[0704328182]

Hi! there. Fixing Maya 2014 via windows management Instrument just fixes the Maya and make other troubles. for Instance Photoshop Graphic engine Dosent recognize the graphics card. Mudbox dont open at all and some bugs with netframework. there should be another solution. When I want to use Mudbox I should Enable WMI and then when I am gonne use Maya I should Disable it. Tidious . Any help much appreciated!!!!!!!!!!!