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Hi @Anonymous,
Welcome to the Community, apologies for the inconvenience you have experienced with this.
Can you try out the suggested solution in this Autodesk Solution and see if that helps out?
Autodesk program installation fails
Additionally, you may also try to re-download the software from our Virtual Agent. From there, click on Download Links -> 3ds Max Products -> Autodesk 3ds Max -> Click on the link under 2013.
Let us know how it goes and if you'll need further assistance from us.
Thanks,