Installation & Licensing

Installation & Licensing

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Valued Contributor rob
Valued Contributor
70 Posts
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Registered: ‎04-12-2006
Post 1 of 3
Accepted Solution

3ds Max 2013 fails to install after clean and complete removal.

945 Views, 2 Replies
06-11-2012 02:07 PM

After removing all my autodesk products using the instructions in the service and support section, I can not reinstall 3dstudio Max.  The reinstall of Architecture was successful and the database that was corrupted has been restored.

 

So now I need help with understanding why I can get Studio to install.  Below is the log that was created during the install attempt.  I noted in the log where it failed in both "Normal" and "Safe" modes.  Please help me to figure out what I need to do to get this thing installed.  Thanks.

 

2012/6/11:14:54:09    rjole    ARCHITECTURE6    PageOpen    InstallCompleteDialog        
2012/6/11:14:56:19    rjole    ARCHITECTURE6    === Setup ended ===

NORMAL MODE

2012/6/11:15:05:27    rjole    ARCHITECTURE6    === Setup started on ARCHITECTURE6 by rjole ===
2012/6/11:15:05:27    rjole    ARCHITECTURE6    Launch
2012/6/11:15:05:27    rjole    ARCHITECTURE6    [Error: 1052] The requested control is not valid for this service.
2012/6/11:15:05:45    rjole    ARCHITECTURE6    PageOpen    LaunchDialog        
2012/6/11:15:05:52    rjole    ARCHITECTURE6    PageOpen    LicenseDialog        
2012/6/11:15:05:57    rjole    ARCHITECTURE6    PageOpen    ProductInfoDialog        
2012/6/11:15:06:30    rjole    ARCHITECTURE6    PageOpen    ProductSelectionDialog2        
2012/6/11:15:12:51    rjole    ARCHITECTURE6    PageOpen    FullProgressDialog        
2012/6/11:15:12:52    rjole    ARCHITECTURE6    Installing DirectX® Runtime: E:\3rdParty\DirectX\DXSETUP.exe /silent
2012/6/11:15:16:07    rjole    ARCHITECTURE6    Install    DirectX® Runtime    Succeeded    
2012/6/11:15:16:08    rjole    ARCHITECTURE6    Installing Autodesk® 3ds Max 2013:  TRANSFORMS="C:\Users\rjole\AppData\Local\Temp\_AI68DF.tmp\x64\max\3dsMax2013-standalone.mst" ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="E:\" INSTALLDIR="C:\Program Files\Autodesk\3ds Max 2013\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2012/6/11:15:35:23    rjole    ARCHITECTURE6    Install    Autodesk® 3ds Max 2013    Failed    Installation aborted, Result=1602
2012/6/11:15:35:23    rjole    ARCHITECTURE6    Rollback    DirectX® Runtime    Failed    Failure is ignored, Result=1619
2012/6/11:15:35:26    rjole    ARCHITECTURE6    PageOpen    InstallCompleteDialog        
2012/6/11:15:35:30    rjole    ARCHITECTURE6    === Setup ended ===

SAFE MODE

2012/6/11:15:39:45    rjole    ARCHITECTURE6    === Setup started on ARCHITECTURE6 by rjole ===
2012/6/11:15:39:45    rjole    ARCHITECTURE6    Launch
2012/6/11:15:40:01    rjole    ARCHITECTURE6    PageOpen    LaunchDialog        
2012/6/11:15:40:03    rjole    ARCHITECTURE6    PageOpen    LicenseDialog        
2012/6/11:15:40:06    rjole    ARCHITECTURE6    PageOpen    ProductInfoDialog        
2012/6/11:15:40:40    rjole    ARCHITECTURE6    PageOpen    ProductSelectionDialog2        
2012/6/11:15:42:28    rjole    ARCHITECTURE6    PageOpen    FullProgressDialog        
2012/6/11:15:42:28    rjole    ARCHITECTURE6    Installing DirectX® Runtime: E:\3rdParty\DirectX\DXSETUP.exe /silent
2012/6/11:15:44:57    rjole    ARCHITECTURE6    Install    DirectX® Runtime    Succeeded    
2012/6/11:15:44:58    rjole    ARCHITECTURE6    Installing Autodesk® 3ds Max 2013:  TRANSFORMS="C:\Users\rjole\AppData\Local\Temp\_AIB412.tmp\x64\max\3dsMax2013-standalone.mst" ADSK_EULA_STATUS=#1 MUILANG=en-us ADSK_SOURCE_ROOT="E:\" INSTALLDIR="C:\Program Files\Autodesk\3ds Max 2013\" FILESINUSETEXT="" REBOOT=ReallySuppress ADSK_SETUP_EXE=1

2012/6/11:15:44:58    rjole    ARCHITECTURE6    Install    Autodesk® 3ds Max 2013    Failed    Installation aborted, Result=1601
2012/6/11:15:44:58    rjole    ARCHITECTURE6    Rollback    DirectX® Runtime    Failed    Failure is ignored, Result=1601

[Solved]

It turns out that it takes a full 48 minutes to re-install the software.  


I just needed to update my patience to the latest version.

Valued Contributor rob
Valued Contributor
70 Posts
1 Kudo
Registered: ‎04-12-2006
Post 2 of 3

SOLVED: 3ds Max 2013 fails to install after clean and complete removal.

06-12-2012 06:58 AM in reply to: rob

[Solved]

It turns out that it takes a full 48 minutes to re-install the software.  


I just needed to update my patience to the latest version.

New Member
2 Posts
0 Kudos
Registered: ‎04-12-2012
Post 3 of 3

Re: SOLVED: 3ds Max 2013 fails to install after clean and complete removal.

04-14-2013 01:35 AM in reply to: rob

I'm having the exact same problem, reinstall failure in exactly the same place.

 

You say you had to be patient, but how did that get you around the pop-up error where it complains about a bad registry key?

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