Installation & Licensing

Installation & Licensing

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travis.manguso
Posts: 1
Registered: ‎02-25-2014
Message 1 of 2 (125 Views)

3ds Max 2012 won't activate

125 Views, 1 Replies
02-25-2014 09:08 AM
Hey guys, I'm trying to transfer a 3ds Max 2012 license from one desktop to another. I uninstalled it on the last machine and am trying to install it on the new machine, but I keep getting "The serial number you entered is not valid. Try again. (1)" I'm doing this for a user at my company. The license is not attached to this account I've made in any way (not sure if you guys do that) and really want some help getting this up and running. Let me know what I can provide. Thanks
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JoAnn_Hogan
Posts: 529
Registered: ‎06-25-2012
Message 2 of 2 (114 Views)

Re: 3ds Max 2012 won't activate

02-25-2014 09:53 AM in reply to: travis.manguso

OK so you weren't suppose to uninstall the software before you transfer the licence. You need to use the Licence transfer utility to retrieve the licence and then it would work on the new install. 

 

Because you have already uninstalled the software you would have to contact Autodesk to help you retrieve the licence. You can follow this link to Chat to Autodesk online: www.autodesk.com/licensesupport

 

Or you can contact Autodesk help line through this link: http://knowledge.autodesk.com/contactus

If this post solved your issue please mark as solved and Kudos are always welcome =)

Jo - Ann
Twitter: @JoAnn_Hogan
AutoCAD Certified Professional 2015 / Inventor Certified Professional 2015
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