Installation & Licensing

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New Member
rasha115
Posts: 2
Registered: ‎10-12-2012
Message 1 of 15 (875 Views)

3D MAX Activation problem, Error: 11

875 Views, 14 Replies
10-12-2012 03:49 AM

I have a license of 3Ds MAX 2012 for 20 seats. I was activating, and I faced a problem with the internet that keeps giving me a time out error, so, I was retrying again and after pc number 11, error: 11 was showing up

 

"Reactivation Limit Reached
You have exceeded the number of times you can receive an activation code to reactivate your product on this computer.

If you are experiencing a technical problem that requires you to reactivate your product, please contact your support provider."

is it possible that I lost the license for the rest of pcs?

thanks in advance.

 

Rasha Alababseh.

German Jordanian University.

Community Manager
camilo.lemos
Posts: 1,188
Registered: ‎09-28-2011
Message 2 of 15 (871 Views)

Re: 3D MAX Activation problem, Error: 11

10-12-2012 04:09 AM in reply to: rasha115

Hi rasha115 and welcome to the Autodesk community!

Can you please send me your serial number via private message (click on my screenname camilo.lemos and then on Send Private message). We will process this activation manually for you!

Regards



Camilo Lemos
New Member
chiaraliber.palmieri
Posts: 1
Registered: ‎12-30-2012
Message 3 of 15 (770 Views)

Re: 3D MAX Activation problem, Error: 11

12-30-2012 02:18 AM in reply to: camilo.lemos

I got the same problem with 3ds max 2012, could you help me?  My license is going to expire within 3 days :,(

New Member
rasha115
Posts: 2
Registered: ‎10-12-2012
Message 4 of 15 (724 Views)

Error: 11

01-15-2013 06:07 PM in reply to: chiaraliber.palmieri
you should contact autodesk customer support and they'll send you an activation code to activate ur product offline. Best Regards. -------------------------------------------------------------------------------------------------------- Eng. Rasha AL-Ababseh | Computer Engineer Technical Support- School of Architecture and Built Environment. German Jordanian University - Deutsch Jordanische Hochschule E-mail: Rasha.Alababseh@gju.edu.jo| Web http://www.gju.edu.jo P.O. Box 35247 Amman 11180 Jordan|Tel. +962-6-429-4444.
Customer Service
joane.bonghanoy
Posts: 865
Registered: ‎06-06-2011
Message 5 of 15 (722 Views)

Re: 3D MAX Activation problem, Error: 11

01-15-2013 06:38 PM in reply to: chiaraliber.palmieri

Hi Chiara Palmieri,

 

Please send me a Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with your Request Code and Serial Number.

 

Alternatively, you can also contact our Registration and Activation team for any activation issue. 



Joane Bonghanoy
New Member
igorag
Posts: 1
Registered: ‎11-26-2013
Message 6 of 15 (402 Views)

Re: 3D MAX Activation problem, Error: 11

11-26-2013 02:55 PM in reply to: joane.bonghanoy

Hello Everyone,

 

I am one of those facing the problem that entitles this topic.

I'm getting this message trying via internet.

Trying via typing the request code, the software crashes.

I've tried getting rid of the folders on appdata and ProgramData, Using a diffrent ethernet network adapter on my computer, all of it with no effect.

could you guys give me some help on this matter ?

Best regards,

 

Igor.

 

Note: I am sending the print screen of the error message as well.

Community Manager
philip.s
Posts: 2,657
Registered: ‎09-27-2011
Message 7 of 15 (393 Views)

Re: 3D MAX Activation problem, Error: 11

11-26-2013 04:45 PM in reply to: igorag

Hello Igor!

 

Please refrain from posting sensitive info / I just deleted you image as it contained your serial number.

 

With that being said, I also just sent you an activation code via email. Can you confirm receipt? For future reference, you can always contact our License Assistance Team for direct support!



Philip Schmelzer
New Member
basicallybrenna
Posts: 1
Registered: ‎02-19-2014
Message 8 of 15 (256 Views)

Error: 11

02-20-2014 12:21 PM in reply to: rasha115

I am having the same problem! Help! I am a student and I cant get my projects done becasue this ERROR:11 is telling me i have an expired liscense and and my reactivation limit has been reached. 

Community Manager
jessica.t
Posts: 1,850
Registered: ‎02-28-2012
Message 9 of 15 (247 Views)

Re: Error: 11

02-20-2014 03:01 PM in reply to: basicallybrenna

Welcome to the Autodesk Community, Brenna!

 

For licensing assistance, please contact our Registration and Activation department through our Contact Us page. Please select your issue, topic, and then "I still need help" to pull up the associated chat options. If you have any further questions please respond to this post. Thank you!



Jessica Thrasher
New Member
mmadalinska2a
Posts: 1
Registered: ‎04-10-2014
Message 10 of 15 (197 Views)

Re: Error: 11

04-10-2014 04:13 AM in reply to: jessica.t

Hello!

Please help me. I am also the one who is facing that problem entitled in this topic.

I have get this message : 'You have exceeded the number of times that you can receive an activation code to reactivate your product on this computer.'

I do not know what i should do to make it run. Please help me.

 

Best regards,

Maria.

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