Installation & Licensing

Installation & Licensing

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New Member
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Registered: ‎10-12-2012
Post 1 of 15

3D MAX Activation problem, Error: 11

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10-12-2012 03:49 AM

I have a license of 3Ds MAX 2012 for 20 seats. I was activating, and I faced a problem with the internet that keeps giving me a time out error, so, I was retrying again and after pc number 11, error: 11 was showing up

 

"Reactivation Limit Reached
You have exceeded the number of times you can receive an activation code to reactivate your product on this computer.

If you are experiencing a technical problem that requires you to reactivate your product, please contact your support provider."

is it possible that I lost the license for the rest of pcs?

thanks in advance.

 

Rasha Alababseh.

German Jordanian University.

Community Manager
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Registered: ‎09-28-2011
Post 2 of 15

Re: 3D MAX Activation problem, Error: 11

10-12-2012 04:09 AM in reply to: rasha115

Hi rasha115 and welcome to the Autodesk community!

Can you please send me your serial number via private message (click on my screenname camilo.lemos and then on Send Private message). We will process this activation manually for you!

Regards



Camilo Lemos
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Registered: ‎12-30-2012
Post 3 of 15

Re: 3D MAX Activation problem, Error: 11

12-30-2012 02:18 AM in reply to: camilo.lemos

I got the same problem with 3ds max 2012, could you help me?  My license is going to expire within 3 days :,(

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Registered: ‎10-12-2012
Post 4 of 15

Error: 11

01-15-2013 06:07 PM in reply to: chiaraliber.palmieri
you should contact autodesk customer support and they'll send you an activation code to activate ur product offline. Best Regards. -------------------------------------------------------------------------------------------------------- Eng. Rasha AL-Ababseh | Computer Engineer Technical Support- School of Architecture and Built Environment. German Jordanian University - Deutsch Jordanische Hochschule E-mail: Rasha.Alababseh@gju.edu.jo| Web http://www.gju.edu.jo P.O. Box 35247 Amman 11180 Jordan|Tel. +962-6-429-4444.
Customer Service
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Registered: ‎06-06-2011
Post 5 of 15

Re: 3D MAX Activation problem, Error: 11

01-15-2013 06:38 PM in reply to: chiaraliber.palmieri

Hi Chiara Palmieri,

 

Please send me a Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with your Request Code and Serial Number.

 

Alternatively, you can also contact our Registration and Activation team for any activation issue. 



Joane Bonghanoy
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Registered: ‎11-26-2013
Post 6 of 15

Re: 3D MAX Activation problem, Error: 11

11-26-2013 02:55 PM in reply to: joane.bonghanoy

Hello Everyone,

 

I am one of those facing the problem that entitles this topic.

I'm getting this message trying via internet.

Trying via typing the request code, the software crashes.

I've tried getting rid of the folders on appdata and ProgramData, Using a diffrent ethernet network adapter on my computer, all of it with no effect.

could you guys give me some help on this matter ?

Best regards,

 

Igor.

 

Note: I am sending the print screen of the error message as well.

Community Manager
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Registered: ‎09-27-2011
Post 7 of 15

Re: 3D MAX Activation problem, Error: 11

11-26-2013 04:45 PM in reply to: igorag

Hello Igor!

 

Please refrain from posting sensitive info / I just deleted you image as it contained your serial number.

 

With that being said, I also just sent you an activation code via email. Can you confirm receipt? For future reference, you can always contact our License Assistance Team for direct support!



Philip Schmelzer
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Registered: ‎02-19-2014
Post 8 of 15

Error: 11

02-20-2014 12:21 PM in reply to: rasha115

I am having the same problem! Help! I am a student and I cant get my projects done becasue this ERROR:11 is telling me i have an expired liscense and and my reactivation limit has been reached. 

Community Manager
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Registered: ‎02-28-2012
Post 9 of 15

Re: Error: 11

02-20-2014 03:01 PM in reply to: basicallybrenna

Welcome to the Autodesk Community, Brenna!

 

For licensing assistance, please contact our Registration and Activation department through our Contact Us page. Please select your issue, topic, and then "I still need help" to pull up the associated chat options. If you have any further questions please respond to this post. Thank you!



Jessica Thrasher
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Registered: ‎04-10-2014
Post 10 of 15

Re: Error: 11

04-10-2014 04:13 AM in reply to: jessica.t

Hello!

Please help me. I am also the one who is facing that problem entitled in this topic.

I have get this message : 'You have exceeded the number of times that you can receive an activation code to reactivate your product on this computer.'

I do not know what i should do to make it run. Please help me.

 

Best regards,

Maria.

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