Installation & Licensing

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Distinguished Contributor
Doug_000
Posts: 160
Registered: ‎11-13-2006
Message 1 of 2 (137 Views)

2013 Installation problems

137 Views, 1 Replies
01-28-2013 08:49 AM

I'm intalling 2013 products from a network deployment. We have 4 offices, 50 Civil 3D & 5 Building Design suites.

 

With Civil 3D, most installed with no problem. However I have some that the install whould never finish. They ran for several hours. I turned off silet mode on the deployment so I could see if there were any error messages that popped up. Nothing, just won't finish.

 

On the Building Design Suite, I had problems on the first one, went back and created separate deployments for everying and it installed then. Problem solved. Computer 2, Revit installed & then Architecture ran for hours. I didn't try anymore.

 

Here are two log files from two seperate Civil 3D installs I had problems with.

 

Having some attachment problems.... well I guess not. It said they were still too big after I zipped but they seem to be there.

Product Support
dembkod
Posts: 575
Registered: ‎05-26-2010
Message 2 of 2 (121 Views)

Re: 2013 Installation problems

01-28-2013 12:34 PM in reply to: Doug_000

Doug_000,

 

Hello. There have been some issues with ACAD installs on machines that already have Service Packs installed.  If the machine already has a 2013 ACAD vertical installed and there is a SP installed with it, it may halt an installation. I would check a machine for this as a conflict. I would also check to see if Antivirus may be locking the process, or UAC control possibly, from running properly. Sometimes these can cause blockage. IN any case, it is where I would start.

Also, if the machine has conflicting Microsoft C++ redistributables, it could cause an issue. We have seen some incompatibilities. If you uninstall the existing C++, the installer should replace them with the ones it is expecting.

 

Thank you for taking part in our community!

 

David Dembkoski

 

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Product Support Specialist

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