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Network license not working on Softimage 2014 SP2

17 REPLIES 17
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Message 1 of 18
Anonymous
2663 Views, 17 Replies

Network license not working on Softimage 2014 SP2

Hi,

 

When I launch my Softimage 2014 SP2, I get this error:

"---------------------------
Autodesk® Softimage®
---------------------------
Error: there is no interactive network license available to run Softimage.
Would you like to run in Standalone mode?
---------------------------
Yes No
---------------------------"

 

I found that I could run LMTOOLS, but it doesn't specify on which system I need to run this... Is it on the system where I am running Softimage from or my license server?

 

Thanks,

 

Rene

17 REPLIES 17
Message 2 of 18
Anonymous
in reply to: Anonymous

Hi there,

 

I am having the same issue as well, Only I don't know where the LMTOOLS are.

 

I was using xsi 2012 since 2011 and it worked fine up until x-mas eve. I tried unstalling, restalling, and even upgrading to 2014 and it's not working. I'm half way through my final semester and I need to get this up and running asap. I've lost a weeks worth of work on my vaca. I've tried all the suggested methods and nothing has worked thus far.

 

Please please please help.

Message 3 of 18
Anonymous
in reply to: Anonymous

You don't say, but I assume you have a Standalone license, not a Network license.

 

What happens when you click Yes to run in Standalone mode (I think I know from Twitter, but I'd like to confirm that).

 

Is SILicMethod still set to Standalone? To find out, open a Softimage command prompt and run this command: set SI

 

 

What, if anything, is logged in the %TEMP%\SoftimageLicense.log problem?

 

I suspect it's either a problem with your ProductInformation.pit or your standalone license is "corrupted" somehow.

Message 4 of 18
Anonymous
in reply to: Anonymous

Good morning,

 

Yes I have a standalone

 

A grey window opens up as if it's trying to start but stay grey.Eventually it shuts itself down and says failed to save scene. If I try to open a second window, I'll get the error message of "there is no interactive license available to run softimage 2012 or 2014. WOuld you like to run in stand alone mode?" If I click yes I get the same result of a grey window opening up.

 

I did the set SI but got the same result.

 

Here's what is in the license log.

10980 2013/12/30 12:25:42 Reason=Fatal error
10980 2013/12/30 12:25:42 ComputerName=TELETRAN-1
10980 2013/12/30 12:25:42 OS=6.1.7600.
10980 2013/12/30 12:25:42 File=AdlmIntNWFBLicense.cpp,Line=782
10980 2013/12/30 12:25:42 VendorID=3 [FLEXLM-NW]
10980 2013/12/30 12:25:42 VendorError=-1 [Cannot find license file.]
10980 2013/12/30 12:25:42 FLEXLM-NW=v11.11.0.0 build 106800 x64_n6
10980 2013/12/30 12:25:42 Reason=Fatal error
10980 2013/12/30 12:25:42 ComputerName=TELETRAN-1
10980 2013/12/30 12:25:42 OS=6.1.7600.
10980 2013/12/30 12:25:42 File=AdlmIntNWFBLicense.cpp,Line=765
10980 2013/12/30 12:25:42 AdlmIntError=20 [License check out failed]
10440 2013/12/31 09:35:02 Reason=Fatal error
10440 2013/12/31 09:35:02 ComputerName=TELETRAN-1
10440 2013/12/31 09:35:02 OS=6.1.7600.
10440 2013/12/31 09:35:02 File=AdlmIntNWFBLicense.cpp,Line=782
10440 2013/12/31 09:35:02 VendorID=3 [FLEXLM-NW]
10440 2013/12/31 09:35:02 VendorError=-1 [Cannot find license file.]
10440 2013/12/31 09:35:02 FLEXLM-NW=v11.11.0.0 build 106800 x64_n6
10440 2013/12/31 09:35:02 Reason=Fatal error
10440 2013/12/31 09:35:02 ComputerName=TELETRAN-1
10440 2013/12/31 09:35:02 OS=6.1.7600.
10440 2013/12/31 09:35:02 File=AdlmIntNWFBLicense.cpp,Line=765
10440 2013/12/31 09:35:02 AdlmIntError=20 [License check out failed]

 

What is the solution in either case?

I did uninstall and reinstall so we are working from the begining. Please advise what steps I should take next.

Thank you for your help I really appreciate it. Hopefully we can resolve the issue.

 

Carlos

 

Message 5 of 18
Anonymous
in reply to: Anonymous

Hi

 

> A grey window opens up as if it's trying to start but stay grey

 

Is there a title bar on this window? I'm assuming this window is the Softimage application, so this looks like a start crash. For now, I would ignore the license error on the second startup attempt, because is probably related to the initial startup crash.

 

Still, I would check SoftimageLicense.log after the first startup attempt, to be sure there isn't some licensing error happening.

You may also want to open a Softimage, command prompt and set FLEXLM_DIAGNOSTICS=3, and then start XSI.exe from the command line.

usa.autodesk.com/getdoc/id=TS14092874‎

 

Then, do the basic troubleshooting for startup crashes:

http://xsisupport.com/2013/11/26/troubleshooting-101-startup-crashes/

 

Do the runonce and reset preferences steps to make sure you have a default environment.

Then the display driver test and the xsibatch test, which may help us narrow down the cause of the problem.

 

Thanks

 

Steve

 

 

 

Message 6 of 18
Anonymous
in reply to: Anonymous

Thank you for responding

 

Yes the grey window is the XSI start up window. It looks it's going to start but stays stuck as a grey window. The toolbar does show up but I'm unable to select anything.

 

I'm unable to run the FLEXLM_DIAGNOSTICS=3 in the  prompt as I get an error message

 

C:\Program Files\Autodesk\Softimage 2014\Application\bin>xsi

C:\Program Files\Autodesk\Softimage 2014\Application\bin>FLEXLM_DIAGNOSTICS=3
'FLEXLM_DIAGNOSTICS' is not recognized as an internal or external command,
operable program or batch file.

 

I ran the runonce and preference reset both unsuccesful. The xsibatch test displayed the desired end result but softimage was still not functioning properly.

 

I was unable to disply driver test as I'm unable to select anything on the xsi "grey" window

 

I did run the monitor process and something interesting happen. softimage 2014 window actually displayed. I closed down the window to restart it and make sure the issue was resolved but it did not. 

 

I'm attaching the log file from the batch test and the process monitor.

 

Please continue to advise

 

 

Message 7 of 18
Anonymous
in reply to: Anonymous

I think the files are too big to attach them here. is ther an e-mail address where I can send them to?

Message 8 of 18
Steve_Curley
in reply to: Anonymous

Zip them. If they're still too big there are any number of upload sites around - upload to one of those and post the link.

Max 2016 (SP1/EXT1)
Win7Pro x64 (SP1). i5-3570K @ 4.4GHz, 8Gb Ram, DX11.
nVidia GTX760 (2GB) (Driver 430.86).

Message 9 of 18
Anonymous
in reply to: Anonymous

FLEXLM_DIAGNOSTICS is an environment variable.

To set it, run this command in a Softimage command prompt:

 

set FLEXLM_DIAGNOSTICS=3

 

Then start XSI.exe from that same command prompt.

 

 

For the "display driver test", you edit a text file (Default.xsily) and change the default layout to hide the four OpenGL viewports.

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=14691242&linkID=12544120

 

If Softimage starts up normally after that, then that means the problem is the display driver for the graphic card.

 

 

 

A Process Monitor log for a successful Softimage startup probably won't show any problems. It might, but probably not.

Message 10 of 18
Anonymous
in reply to: Anonymous

The file was there this monring and I attempted to edit it, the file disappeared. I've tried to reinstall the software and it doesn't show up.I tried relaoding 2012 and it's also not there.

Message 11 of 18
Anonymous
in reply to: Anonymous

Here's the latest and I'm not sure at this point if we're any closer to get the issues resolved but I think we're making progress. lol

I down loaded the 2012 sp1 version and the xsi window, after several minutes, came up. I can now see the 4 viewports but I can't do anything on the window. The moment I try to click on anything, it freezes up and doesn't respond.

 

Carlos

 

The files are still too big zipped. I'm going to load them onto the forum

Message 12 of 18
Anonymous
in reply to: Anonymous

the batch run

 

Unloading siobjectmodel.dll

Unloading spdlpop.dll

Unloading timemanager.dll

Unloading tloper.dll

Unloading toolbar.dll

Unloading wvhal.dll

Unloading _3dobject2.dll

Unloading action.dll

Unloading actioncore.dll

Unloading activedata.dll

Unloading activedb.dll

Unloading adaptorop.dll

Unloading altrep.dll

Unloading animationmixer.dll

Unloading arghandlers.dll

Unloading autocam.dll

Unloading cache.dll

Unloading camera.dll

Unloading chanmgr.dll

Unloading connectioneditor.dll

Unloading controlobjects.dll

Unloading converter.dll

Unloading converterop.dll

Unloading customdisplayhost.dll

Unloading customop.dll

Unloading datahost.dll

Unloading deformop.dll

Unloading dopesheet.dll

Unloading dotxsi.dll

Unloading dotxsi_ie.dll

Unloading dt.dll

Unloading dynacns.dll

Unloading dynaops.dll

Unloading dynaprops.dll

Unloading dynastate.dll

Unloading environments.dll

Unloading expressions.dll

Unloading fcurve.dll

Unloading fcurveviewer.dll

Unloading fieldeffector.dll

Unloading filter.dll

Unloading filtermgr.dll

Unloading forces.dll

Unloading frop.dll

Unloading fur.dll

Unloading fwk3d.dll

Unloading fxcore.dll

Unloading gap.dll

Unloading generatorop.dll

Unloading generatorop_v2.dll

Unloading gppgcmdlauncherctrl.dll

Unloading graphic.dll

Unloading graphicogl.dll

Unloading grouptask.dll

Unloading imageclip.dll

Unloading imageclipeditor.dll

Unloading imageclipfx.dll

Unloading implicitgeometry.dll

Unloading kinechain.dll

Unloading kinecns.dll

Unloading kineinfo.dll

Unloading kineoper.dll

Unloading kinestate.dll

Unloading lightrig.dll

Unloading manipmgr.dll

Unloading manipulators.dll

Unloading materialmanager.dll

Unloading mcp.dll

Unloading mentalray.dll

Unloading metashader.dll

Unloading moaudio.dll

Unloading modeltasks.dll

Unloading mogeometry.dll

Unloading moglyph.dll

Unloading mohelper.dll

Unloading molattice.dll

Unloading molight.dll

Unloading monurbs.dll

Unloading moplanar.dll

Unloading mopnet.dll

Unloading mopolymesh.dll

Unloading netview.dll

Unloading nodeop.dll

Unloading objectview.dll

Unloading opcore.dll

Unloading ophost.dll

Unloading optasks.dll

Unloading pathanimtask.dll

Unloading phencore.dll

Unloading phonemeui.dll

Unloading pickmgr.dll

Unloading plugincore.dll

Unloading pluginui.dll

Unloading pointcloud.dll

Unloading prefs.dll

Unloading primtasks.dll

Unloading propertytasks.dll

Unloading props.dll

Unloading rendercore.dll

Unloading rendertree.dll

Unloading richtextedit.dll

Unloading rlcore.dll

Unloading rlproxy.dll

Unloading sceneexplorer.dll

Unloading scenesearch.dll

Unloading schematicview.dll

Unloading scnmgr.dll

Unloading scriptedopeditor.dll

Unloading sequencerhelper.dll

Unloading selectionmgr.dll

Unloading shaderballmanager.dll

Unloading shadertasks.dll

Unloading shadercodeeditor.dll

Unloading shapeeditor.dll

Unloading si3dobjectmodel.dll

Unloading si3dobjectmodel10.dll

Unloading siclustertasks.dll

Unloading sicurvetasks.dll

Unloading simath.dll

Unloading simeshtasks.dll

Unloading simulationop.dll

Unloading sitaskcore.dll

Unloading siuitasks.dll

Unloading siviewtasks.dll

Unloading sparks.dll

Unloading spreadsheet.dll

Unloading suminfo.dll

Unloading synview.dll

Unloading tasks.dll

Unloading texlayereditor.dll

Unloading textureop.dll

Unloading toolbarobj.dll

Unloading toolmanager.dll

Unloading topologyop.dll

Unloading transformmanager.dll

Unloading traverser.dll

Unloading triangulation.dll

Unloading uishelf.dll

Unloading uiut.dll

Unloading variousop.dll

Unloading viewcontrol.dll

Unloading viewcore.dll

Unloading viewinteraction.dll

Unloading vm.dll

Unloading vmpane.dll

Unloading weighteditor.dll

Unloading xgs.dll

Unloading xsidial.dll

Unloading xsievents.dll

Unloading xsiomutil.dll

Unloading xsipaint.dll

Unloading xsipluginhelper.dll

Unloading xsiutils.dll

 

C:\Program Files\Autodesk\Softimage 2014\Application\bin>if ERRORLEVEL 1 set _EX

ITCODE=1

 

C:\Program Files\Autodesk\Softimage 2014\Application\bin>"C:\Program Files\Autod

esk\Softimage 2014\Application\bin\cmdreg.exe" -f "C:\Program Files\Autodesk\Sof

timage 2014\Application\Plugins\PLUGINSCOMDLLs.lst"

Loading ../Plugins/SAS.dll:  done

../Plugins/SAS.dll: Registration succeeded

Unloading ../Plugins/SAS.dll

 

C:\Program Files\Autodesk\Softimage 2014\Application\bin>if ERRORLEVEL 1 set _EX

ITCODE=1

 

C:\Program Files\Autodesk\Softimage 2014\Application\bin>"C:\Program Files\Autod

esk\Softimage 2014\Application\bin\SIisOS.exe" -vista+

 

C:\Program Files\Autodesk\Softimage 2014\Application\bin>if ERRORLEVEL 1 goto Pr

eVista

 

C:\Program Files\Autodesk\Softimage 2014\Application\bin>netsh advfirewall firew

all add rule name="XSI" dir=in action=allow program="C:\Program Files\Autodesk\S

oftimage 2014\Application\bin\XSI.exe" enable=yesgoto Done_netsh

 

A specified value is not valid.

 

Usage: add rule name=<string>

      dir=in|out

      action=allow|block|bypass

      [program=<program path>]

      [service=<service short name>|any]

      [description=<string>]

      [enable=yes|no (default=yes)]

      [profile=public|private|domain|any[,...]]

      [localip=any|<IPv4 address>|<IPv6 address>|<subnet>|<range>|<list>]

      [remoteip=any|localsubnet|dns|dhcp|wins|defaultgateway|

         <IPv4 address>|<IPv6 address>|<subnet>|<range>|<list>]

      [localport=0-65535|<port range>[,...]|RPC|RPC-EPMap|IPHTTPS|any (default=a

ny)]

      [remoteport=0-65535|<port range>[,...]|any (default=any)]

      [protocol=0-255|icmpv4|icmpv6|icmpv4:type,code|icmpv6:type,code|

         tcp|udp|any (default=any)]

      [interfacetype=wireless|lan|ras|any]

      [rmtcomputergrp=<SDDL string>]

      [rmtusrgrp=<SDDL string>]

      [edge=yes|deferapp|deferuser|no (default=no)]

      [security=authenticate|authenc|authdynenc|authnoencap|notrequired

         (default=notrequired)]

 

Remarks:

 

      - Add a new inbound or outbound rule to the firewall policy.

      - Rule name should be unique and cannot be "all".

      - If a remote computer or user group is specified, security must be

        authenticate, authenc, authdynenc, or authnoencap.

      - Setting security to authdynenc allows systems to dynamically

        negotiate the use of encryption for traffic that matches

        a given Windows Firewall rule. Encryption is negotiated based on

        existing connection security rule properties. This option

        enables the ability of a machine to accept the first TCP

        or UDP packet of an inbound IPsec connection as long as

        it is secured, but not encrypted, using IPsec.

        Once the first packet is processed, the server will

        re-negotiate the connection and upgrade it so that

        all subsequent communications are fully encrypted.

      - If action=bypass, the remote computer group must be specified when dir=i

n.

      - If service=any, the rule applies only to services.

      - ICMP type or code can be "any".

      - Edge can only be specified for inbound rules.

      - AuthEnc and authnoencap cannot be used together.

      - Authdynenc is valid only when dir=in.

      - When authnoencap is set, the security=authenticate option becomes an

        optional parameter.

 

Examples:

 

      Add an inbound rule with no encapsulation security for messenger.exe:

      netsh advfirewall firewall add rule name="allow messenger"

      dir=in program="c:\programfiles\messenger\msmsgs.exe"

      security=authnoencap action=allow

 

      Add an outbound rule for port 80:

      netsh advfirewall firewall add rule name="allow80"

      protocol=TCP dir=out localport=80 action=block

 

      Add an inbound rule requiring security and encryption

      for TCP port 80 traffic:

      netsh advfirewall firewall add rule

      name="Require Encryption for Inbound TCP/80"

      protocol=TCP dir=in localport=80 security=authdynenc

      action=allow

 

      Add an inbound rule for messenger.exe and require security

      netsh advfirewall firewall add rule name="allow messenger"

      dir=in program="c:\program files\messenger\msmsgs.exe"

      security=authenticate action=allow

 

      Add an authenticated firewall bypass rule for group

      acmedomain\scanners identified by a SDDL string:

      netsh advfirewall firewall add rule name="allow scanners"

      dir=in rmtcomputergrp=<SDDL string> action=bypass

      security=authenticate

 

      Add an outbound allow rule for local ports 5000-5010 for udp-

      Add rule name="Allow port range" dir=out protocol=udp localport=5000-5010

action=allow

 

C:\Program Files\Autodesk\Softimage 2014\Application\bin>netsh firewall add allo

wedprogram "C:\Program Files\Autodesk\Softimage 2014\Application\bin\XSI.exe" XS

I ENABLE

 

IMPORTANT: Command executed successfully.

However, "netsh firewall" is deprecated;

use "netsh advfirewall firewall" instead.

For more information on using "netsh advfirewall firewall" commands

instead of "netsh firewall", see KB article 947709

at http://go.microsoft.com/fwlink/?linkid=121488 .

 

Ok.

 

 

C:\Program Files\Autodesk\Softimage 2014\Application\bin>if NOT "0" == "0" goto

Failure

 

C:\Program Files\Autodesk\Softimage 2014\Application\bin>echo Succeded

Succeded

 

C:\Program Files\Autodesk\Softimage 2014\Application\bin>goto Done

 

C:\Program Files\Autodesk\Softimage 2014\Application\bin>set _XSIDIR=

 

C:\Program Files\Autodesk\Softimage 2014\Application\bin>set _XSIBINDIR=

 

C:\Program Files\Autodesk\Softimage 2014\Application\bin>exit /B 0

 

 

 

Message 13 of 18
Anonymous
in reply to: Anonymous

What is the next step on this issue. Class starts today and I have no xsi yet 😞
Please help
Message 14 of 18
Anonymous
in reply to: Anonymous

Upload the Process Monitor log somewhere (Dropbox?)

 

You can filter the log down to just the activity of XSI.exe.

http://screencast.com/t/drqJCXQNZSr

 

Save a version of the log with just the Process and Thread activity.

http://screencast.com/t/Ckwaw2jI4

That will be a much smaller log file.

 

 

If Softimage used to work, and now doesn't, then something on your machine changed. A graphic card update? Windows update? New software?

 

Message 15 of 18
Anonymous
in reply to: Anonymous

I will see if I can load that at tonight. 

Meanwhile here are some screen shots

Message 16 of 18
Anonymous
in reply to: Anonymous

 
Message 17 of 18
Anonymous
in reply to: Anonymous

 
Message 18 of 18
Anonymous
in reply to: Anonymous

 

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