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Maya 2015 fatal error crash at startup.

18 REPLIES 18
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Message 1 of 19
dtarr77
8067 Views, 18 Replies

Maya 2015 fatal error crash at startup.

I have a Maya 2015 Educational License on a Windows 7 OS.  As soon as Maya opens up and attempts to open the default new scene it brings up a fatal error and crashes.  This happened one day and I have no idea what might have changed.  I have tried renaming the preference folder and creating a default, I have tried the inserting "MAYA_DISABLE_CIP=1" into the Maya.env file, I have uninstalled and reinstalled, I have updated to SP2, and I have been scouring the internet for a solution to no avail.   At the moment I have no clue what else to do.  Maya 2014 works still but it is quite disappointing that I cannot use 2015 any longer on this computer until I can find a solution.  Any help would be greatly appreciated.  Thanks.

18 REPLIES 18
Message 2 of 19
mantelli
in reply to: dtarr77

same here, maya 2015 sp2, windows 8.1, I'm sure it worked before, re-installed, updated the latest nvidia drivers (gtx 770m).

I have the migration version from softimage to maya so I don't have 2014, softimage is working fine...

Message 3 of 19
mantelli
in reply to: dtarr77

Same problem here,

 

I searched the web and this kind of problem seems to show up now and then with versions of maya since 6.5 or so.

 

As some people suggest I did:
Reinstalled maya,
I tried the newest and oldest nvidia drivers,
MAYA_DISABLE_CIP set to 1 in user variables,
Starting up from the commandline without plugin autoload,

Nothing works, it worked a month ago but since then I didn't use maya, only softimage.
Now I want to test Maya it suddenly crashes.

asus ROG laptop

windows 8.1
16GB ram
3D vision screen
GTX 770m
Nvidia drivers tested:327.23(newest) 337.88(oldest)

Message 4 of 19
dtarr77
in reply to: mantelli

Yea, I cant seem find any help on the issue unfortunately.  It's very discouraging that I cannot use it anymore.  I was looking forward to BiFrost. Smiley Sad

Message 5 of 19
warnold1
in reply to: dtarr77

Without having the stack trace or CER number generated from the crash it's really hard to give a reasonable guess as to what is going on

You have covered the initial checks, including prefs

Ensure that you are not mixing versions of Maya in your PATH and Maya.env file

Make sure you are not setting PYTHONHOME or PYTHONPATH

Check there is no 64 bit Python27.dll in your C:\windows\system32 directory to conflict with Maya's internal version





Wayne Arnold

Developer

Message 6 of 19
dtarr77
in reply to: warnold1

How do I get the stack trace or CER number? There is a python27.dll in the system 32 directory, do I delete it? 

 

Thank you for these suggestions by the way.

Message 7 of 19
warnold1
in reply to: dtarr77

I'm assuming that 64bit Python 2.7 was installed in  C:\Python27     if so move the  python27.dll file from  the C:\Windows\system32 directory to C:\Python27   along side of the  python.exe file that is located there

 

 

for my local machines, I tend to install the 32bit Python  so less chance of DLL version conflicts with Maya

 

 

for CER,   that is the Customer Error Reporting  dialog that comes up when an error occurs.   its not perfect and if the crash happens before  Maya is initialized it may not come up. -  the Web thank you page that comes up when the CER is submitted has the CER_XXXXXXX  in the title info

 

if the CER dialog doesn't come up, then its a bit harder,  if a Microsoft dialog that comes up, ie pausing Maya before it closes,  if one has Dev Studio or other debugger installed on the system then one can attach to the maya.exe process and get a function level stack trace of where Maya is

 



Wayne Arnold

Developer

Message 8 of 19
dtarr77
in reply to: warnold1

I moved the python27.dll file to the C:\Python27 location you specified, Maya unfortunately still crashes, but I was able to get the CER #: CER_99606780

 

Now that I have moved that Python dll should I still install the 32bit python?

Message 9 of 19
warnold1
in reply to: dtarr77

maybe, ...   if uninstalling the current version I would move the file back to its original location

 

the crash is happening thru a stack of Python calls,  when loading  Xgen plugin xgenToolkit.mll

its possible that is python, pyside related,  are you loading any local plugins ?,  do you have anything in your PATH that may be picking up libraries from else where ?



Wayne Arnold

Developer

Message 10 of 19
dtarr77
in reply to: warnold1

Maya 2015 is working! Smiley Very Happy it must have been the Python causing an issue.  I moved the python27.dll back and uninstalled Python 27 and tried starting Maya 2015 and now it is working.  I will see about downloading the 32 bit version and check if that causes an issue or not, but at least it is working and I know the source of it.  Thank you very much for your help warnold, it is very much appreciated. Smiley Happy

Message 11 of 19
warnold1
in reply to: dtarr77

good to hear



Wayne Arnold

Developer

Message 12 of 19
Haleys_Papa08
in reply to: dtarr77

I'm having this issue on a Macbook Pro. How do I fix this?

 

Error:

 

// Error: file: /Applications/Autodesk/maya2016/Maya.app/Contents/scripts/startup/layerEditor.mel line 4330: Could not find attribute named "defaultRenderLayer.precompTemplate" //

// Error: line 1: The renderer mayaSoftware is not registered yet. //

// Error: toolButton -q -ann $gNonSacredToolWidget; //

// Error: Line 1.41: "$gNonSacredToolWidget" is an undeclared variable. //

// Error: line 1: The renderer mayaSoftware is not registered yet. //

// Error: toolButton -q -ann $gNonSacredToolWidget; //

// Error: Line 1.41: "$gNonSacredToolWidget" is an undeclared variable. //

// Error: line 1: The renderer mayaSoftware is not registered yet. //

// Error: toolButton -q -ann $gNonSacredToolWidget; //

// Error: Line 1.41: "$gNonSacredToolWidget" is an undeclared variable. //

// Error: line 1: The renderer mayaSoftware is not registered yet. //

// Error: toolButton -q -ann $gNonSacredToolWidget; //

// Error: Line 1.41: "$gNonSacredToolWidget" is an undeclared variable. //

// Error: line 1: The renderer mayaSoftware is not registered yet. //

// Error: toolButton -q -ann $gNonSacredToolWidget; //

// Error: Line 1.41: "$gNonSacredToolWidget" is an undeclared variable. //

// AbcBullet v1.0 using Alembic 1.5.4 (built May 9 2014 15:43:11)

// Error: file: /Applications/Autodesk/maya2016/Maya.app/Contents/scripts/muscle/cMuscle.mel line 519: menu: Object 'mainRigDeformationsMenu' not found. //

// BifrostMain plug-in loaded (built Feb 26 2015 18:00:13)

// cgfxShader 4.5 for Maya 2016.0 (Feb 26 2015)

// AbcExport v1.0 using Alembic 1.5.4 (built May 9 2014 15:43:11)

// AbcImport v1.0 using Alembic 1.5.4 (built May 9 2014 15:43:11)

// Error: file: /Applications/Autodesk/maya2016/Maya.app/Contents/scripts/others/addSelectTypeItem.mel line 115: Cannot find procedure "updateSelectTypeItemState". //

// Error: line 1: initializePlugin function failed (gpuCache) //

// Error: line 1: Cannot find procedure "MTsetToggleMenuItem". //

// Error: file: /Applications/Autodesk/maya2016/Maya.app/Contents/scripts/startup/bulletInitUI.mel line 336: Object '' not found. //

// Error: file: /Applications/Autodesk/maya2016/plug-ins/xgen/scripts/muAddShelfButton.mel line 114: Object '' not found. //

updateRendererUI;

Message 13 of 19
mharris10195
in reply to: warnold1

i dont have the python.dll file is could that be the reason why my maya crashes?

 

Message 14 of 19
maxfartuhov
in reply to: warnold1

The same problem with Maya 2016 Extension 2 SP1. Uninstalled Python 2.7 and everything working now 

 

Message 15 of 19
healer.harie
in reply to: warnold1

Does someone Know what is the problem of this system? (Mr./Ms. Developer, Can you solve the problem of this one?)

 

Stack trace:
ig75icd64.dll!DrvSetLayerPaletteEntries
ig75icd64.dll!DrvGetLayerPaletteEntries
ig75icd64.dll!DrvGetLayerPaletteEntries
ig75icd64.dll!DrvGetLayerPaletteEntries
OGSDeviceOGL4-16.dll!OGSInitialize
OGSRender.dll!OGSTargetManager::BlitDepthTargetToBuffer
OGSMayaBridge.dll!OGSMayaSelectionUtilities::ConvertToObjectHitCB
OGSMayaBridge.dll!OGSMayaSelectionUtilities::ConvertToObjectHitCB
OGSMayaBridge.dll!OGSGeometryEvaluationOverride::~OGSGeometryEvaluationOverride
DataModel.dll!Tmodel::selectManip
DataModel.dll!Tmodel::selectManip
SharedUI.dll!TstandardContext::selectManip
SharedUI.dll!TstandardContext::tryHitTheManip
SharedUI.dll!TstandardContext::doPtrMovedManipRollover
SharedUI.dll!TselectContext::doPtrMovedHighlightOps
Manips.dll!TmanipRotateContext::doPtrMovedHighlightOps
SharedUI.dll!TstandardContext::doPtrMoved
ExtensionLayer.dll!TtoolCallback::doIt
3dGraphics.dll!T3dPort::doPtrMoved
3dGraphics.dll!QmayaGLWidget::mouseMoveEvent
Qt5Widgets.dll!QWidget::event
Qt5Widgets.dll!QApplicationPrivate::notify_helper
Qt5Widgets.dll!QApplication::notify
ExtensionLayer.dll!TwindowManager::windowPreferencesAreEnabled
Qt5Core.dll!QCoreApplication::notifyInternal2
Qt5Widgets.dll!QApplicationPrivate::sendMouseEvent
Qt5Widgets.dll!QSizePolicy::QSizePolicy
Qt5Widgets.dll!QSizePolicy::QSizePolicy
Qt5Widgets.dll!QApplicationPrivate::notify_helper
Qt5Widgets.dll!QApplication::notify
ExtensionLayer.dll!TwindowManager::windowPreferencesAreEnabled
Qt5Core.dll!QCoreApplication::notifyInternal2
Qt5Gui.dll!QGuiApplicationPrivate::processMouseEvent
Qt5Gui.dll!QGuiApplicationPrivate::processWindowSystemEvent
Qt5Gui.dll!QWindowSystemInterface::sendWindowSystemEvents
Qt5Core.dll!QEventDispatcherWin32::processEvents
USER32.dll!IsThreadDesktopComposited
USER32.dll!Ordinal2462
Qt5Core.dll!QEventDispatcherWin32::processEvents

 

 

I just tap the "W" button then it crash.

  y

 

Message 16 of 19
healer.harie
in reply to: warnold1

Pls! Can Someone tell what does this stack trace means?

 

Stack trace:
ig75icd64.dll!DrvSetLayerPaletteEntries
ig75icd64.dll!DrvGetLayerPaletteEntries
ig75icd64.dll!DrvGetLayerPaletteEntries
ig75icd64.dll!DrvGetLayerPaletteEntries
OGSDeviceOGL4-16.dll!OGSInitialize
OGSRender.dll!OGSTargetManager::BlitDepthTargetToBuffer
OGSMayaBridge.dll!OGSMayaSelectionUtilities::ConvertToObjectHitCB
OGSMayaBridge.dll!OGSMayaSelectionUtilities::ConvertToObjectHitCB
OGSMayaBridge.dll!OGSGeometryEvaluationOverride::~OGSGeometryEvaluationOverride
DataModel.dll!Tmodel::selectManip
DataModel.dll!Tmodel::selectManip
SharedUI.dll!TstandardContext::selectManip
SharedUI.dll!TstandardContext::tryHitTheManip
SharedUI.dll!TstandardContext::doPtrMovedManipRollover
SharedUI.dll!TselectContext::doPtrMovedHighlightOps
Manips.dll!TmanipRotateContext::doPtrMovedHighlightOps
SharedUI.dll!TstandardContext::doPtrMoved
ExtensionLayer.dll!TtoolCallback::doIt
3dGraphics.dll!T3dPort::doPtrMoved
3dGraphics.dll!QmayaGLWidget::mouseMoveEvent
Qt5Widgets.dll!QWidget::event
Qt5Widgets.dll!QApplicationPrivate::notify_helper
Qt5Widgets.dll!QApplication::notify
ExtensionLayer.dll!TwindowManager::windowPreferencesAreEnabled
Qt5Core.dll!QCoreApplication::notifyInternal2
Qt5Widgets.dll!QApplicationPrivate::sendMouseEvent
Qt5Widgets.dll!QSizePolicy::QSizePolicy
Qt5Widgets.dll!QSizePolicy::QSizePolicy
Qt5Widgets.dll!QApplicationPrivate::notify_helper
Qt5Widgets.dll!QApplication::notify
ExtensionLayer.dll!TwindowManager::windowPreferencesAreEnabled
Qt5Core.dll!QCoreApplication::notifyInternal2
Qt5Gui.dll!QGuiApplicationPrivate::processMouseEvent

 

I just tap the "W" button then it crash.

Message 17 of 19

@healer.harie

 

Welcome to the Autodesk User's Community..

 

First this is a user based forum where users assist others..  The developers of this program are not on this forum.

 

Can you check your driver version of your Intel graphics card...   It must be this version 15.36.28.4332 or newer.

 

Also others have had success in create a system variable called MAYA_DISABLE_CIP here in the Windows Control Panel

 

9-5-2017 1-35-42 PM.jpg

Mark Lancaster


  &  Autodesk Services MarketPlace Provider


Autodesk Inventor Certified Professional & not an Autodesk Employee


Likes is much appreciated if the information I have shared is helpful to you and/or others


Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

Message 18 of 19
warnold1
in reply to: healer.harie

the crash stack is placing the issue on the Intel embedded graphics driver.  Maya requires a minimum version/support of OpenGL for certain functionality in this case the embedded GPU does not provide that.

 

if there is an option to use a supported discrete GPU  (Nvidia or AMD) would be one path to follow

 

the other path to try would be using DirectX instead of OpenGL viewports.    In the preferences one can set the display type to use.  DirectX is Windows only option.



Wayne Arnold

Developer

Message 19 of 19
healer.harie
in reply to: warnold1

(I have a two problem in maya first i cannot move/rotate/scale the object using the manipulator and second maya crash when i did something) I just need to disable the GPU device in device manager and it work! but i cannot use the GPU to render the frame of my project.

 

WHAT DO YOU MEAN "the other path to try would be using DirectX instead of OpenGL viewports.    In the preferences one can set the display type to use.  DirectX is Windows only option." 

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