lmgrd

[john]

Dear all,

My motherboard was broken and I replacing it with a new one.

It's a server machine for maya license. So, I'm using the network license for all the machine.

The problem issues, I can't start the lmgrd so it caused the client machine can't get the license. Btw, I'm using opensuse 11.1 as the server and CentOS for the client machine.

I also found out it's because the different hostname id.

How to get a replacement from autodesk?

I raised a ticket but there is nothing for almost a week from them.

regards,

yoshua

[lynn_zhang]

Hi John,

Sorry about the problem you have encountered. You mentioned you have raised a ticket. Can I have the ticket number so that I can follow up the case?

[john]

Hi,

I think this is the case number:

Case 10330452

I'm not sure if it's the correct one. Just like I explained above, it's because I'm using the new motherboard.

regards,

yoshua

[lynn_zhang]

Thanks John. Yes I found your Case 10330452 in our system but it's "Request License Report". Is this the correct request?

[john]

Yeah, when I tried to submit the ticket, I got that option. I don't know which one is the correct one.

[john]

I created another ticket since you guys closing the ticket without waiting for my reply.
The ticket number is: 10355539

[lynn_zhang]

Hi John,

Sorry for the inconvenience! Yes we've received your Case 10355539 and one of our agents will be helping you out shortly.

[john]

Dear Support,

It's been more than 2 weeks but the problem isn't solved at all.

Is it impossible for the company to provide a replacement license because of the hardware issue(in my case the motherboard)?

Your support need to be more efficient and please assign one person only to do the task. I got 3 replies from your support and all different people.

[camilo.lemos]

John, our sincere apologies for the delay in getting this sorted for you.

I've contacted the appropriate team and asked them to prioritize your case. You should receive a resolution shortly.

Best regards,

[john]

Seriously? You guys just closing again the case without any solution at all?

My case is no: 

10330452

This is really wasting our time and resources.

[john]

I thought this case on the highest priority? It seems not, the email reply from autodesk support still very slow.

[camilo.lemos]

Hi John, 

I'm sorry to hear you haven't received a reply to your case yet. I've contacted the team again to ask them to reply with the highest priority.

Apologies for the delay and inconvenience.