Invalid Serial Number

[ktubbs]

I've been using 3ds Max 2011 for 4 years.  Now, I'm moving to a spiffy new computer, and can't transfer the license.  The license transfer utility says the serial number is invalid.  I tried "chat" assistance, and was told to completely uninstall 3ds max from the old computer, and try again on the new computer.  Same error, serial number is invalid.

I did some googling, found numerous references to a subscription that upgrades you to a new version, invalidating the serial number for the old version.  But I didn't buy a subscription.  At least, I don't THINK I did.

Maybe someone here can shed some light on this.  I got nowhere with the chat help.

[jessica.t]

Hello @ktubbs and welcome to the Autodesk Community!

Your Autodesk 3ds Max 2011 has been upgraded to an Autodesk 3ds Max 2012 which is why you are receiving the invalid serial number error. As the 2012 has already been activated and your licenses are no longer covered under Subscription, the 2011 is no longer available. If you would like access to the 2012 license please the person who manages your licenses.

I apologize for any inconvenience this may have caused. In the meantime, please feel free to download and use the Autodesk 3ds Max 2012 as a 30 day free trial until the serial number becomes available to you and you can activate. If you have any other questions please reply to this post.

Thank you!

[ktubbs]

I did not know it was under subscription.  *I* am the one who manages the licenses! 

So, assuming it was upgraded to a 2012 version, and I do NOT have the new serial number, how do I obtain it?

[ktubbs]

Or, will my existing serial number now work with the new version?

[joane.bonghanoy]

Hi ktubbs,

Please send me a Private Message (click on my joane.bonghanoy profile name and then “Send this user a private message”) with your Serial Number so I can check and verify on the contact person on file for the License.

[dgorsman]

When new products are released, the contact listed in the Subscription account is sent an email notifying them that the product is available as well as any changes such as updated serial numbers.  Either your contact information isn't up to date (hence the support request for current details) or your junk filter may have eaten it.