How do I download 3ds Max 2017 for my developer subscription?

[imvu]

In the "sparks" section of the developer account, I have access to 2017 Debug Build, and 2017 SDK.

In the "account" section of Autodesk, I have access to Entertainment Creation Suite 2016 and back, and 3ds Max 2014 and back, but not 2017 release.

The public "trial" release now requires a credit card to download.

How can I download the installer for 2017 for my developer account and that of my fellow engineers? (We have a five-seat developer subscription.)

[Otto]

Hello imvu

It looks like you need to find out more about downloading or re-downloading software, or are having issues that may be resolved by re-downloading.

For Windows users, before downloading products on Windows 10, please check that the product is compatible.

For general information about downloading or re-downloading (including eligibility), Community members with similar questions found the following article(s) useful:

Download Finder

Previous Versions of Autodesk Software

Download Methods

Find Your Eligibility for Previous Versions of Autodesk Software

Oftentimes installation and/or download issues can be addressed by using a different download method, or by downloading directly from the Autodesk Virtual Agent. Community members with similar issues found the following article(s) useful:

Software & Downloads

Downloading Previous Versions of Autodesk Software Using the Virtual Agent (Please be sure to disable your firewall and anti-virus before downloading)

Performing a Clean Uninstall

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[imvu]

Nope, that doesn't work. When I go to the download center, it lists version 2016, but not 2017.

When I go to "how to download things" links, they all link to the software / download center, which only contains 2016, not 2017.

Our developer plan is paid up to July 2017.

[dgorsman · Accepted solution]

Checked the Virtual Agent?

[imvu]

So, the Virtual Agent works, where it's not listed anywhere else.

... why isn't it listed under our regular downloads?

How can we make it listed there?

[jasmin.gonzalez]

Hi @imvu Sorry to hear the issues you have encountered. We have created case 11941852 and our ADN Support Team will be able to assist you with the license and downloads for your 2017 version.