I suspect your video card driver. What is your OS, video card, and driver version?
I am running windows 8 64-bit. my card is a Nvidia gtx 620m (so an optimus card)
my driver version should be the latest as it updates automatically but ill check anyway...
...It is version 320.49
Disable the Optimus. See the link in my signature about this.
I think you'll find that that only applies to the old style of optimus tech where the graphics card is able to render directly to the screen. this is no the case for my laptop where in the bios the only options are optimus or integrated graphics.
However I am able to use my optimus card easily out of the box with Blender, why doesn't 3DS max support this? has this changed in 3ds max 2014?