Problem with model builder

[ingegneria]

I have just downloaded the trial version of Infraworks 360 and I tried to use the model builder but I had some problems.

After I chose my area, when I tried to download the model Infraworks crashes during "performing post-download cleanup". I tried with different size model but I recevied always the same errors.

Any suggestions?

Enzo

[ToddRogers-WPM]

Do you have cloud credits?  This process uses cloud credits.

[ingegneria]

No, I haven't.

[lokitzj]

Hi Everyone,

Model Builder does not use Cloud Credits today.  So, that should not in any way be the cause of an error or crash.  In order to better understand what's causing this crash please email me directly at "justin dot lokitz" |at| "autodesk.com".  

Thanks,

Justin

[filizf]

Hi,

I am new at Infraworks. I would like to use this software however it is crash when I am trying to click model builder.

I downloaded new. What should I do ?

Thanks

Furkan Filiz

mimfurkanfiliz@gmail.com

[SethHall]

I have never seen a crash on launch for Model Builder. Which version are you using, and does it happen every time you try to launch Model Builder?

[filizf]

Hi,

I am using the last version.( 2018 )

Yes , it happens every time. I could not open model builder.

I do not know , why ?

[SethHall]

I looked into this a bit and it seems that certain free anti-virus programs can cause this issue. This solution is for 3DS Max, so ignore the first suggestion and try the second: https://knowledge.autodesk.com/support/3ds-max/troubleshooting/caas/sfdcarticles/sfdcarticles/3ds-Ma...

"If using a free anti-virus program, see if uninstalling that application and installing a different anti-virus program fixes the problem."

Not sure if it is related, but it may help in your situation.

[Carrillof]

because you do not try on another computer probably the anti virus will block it or some policy. try on another team and send it by creating a group where you share it