InfraWorks General Discussion

InfraWorks General Discussion

New Member
Posts: 1
Registered: ‎11-22-2007
Message 1 of 2 (341 Views)

not Administrator of the account

341 Views, 1 Replies
02-05-2013 10:35 PM


I want the infrastructure modeler 2013 create a 360 group, and there is always this message: 
The account can not be managed. they are not Administrator of the account 

can someone help me and say what's the problem? 
I'm logged in with my login data subscription, and am there contract manager. 


*Expert Elite*
Posts: 7,332
Registered: ‎09-13-2007
Message 2 of 2 (329 Views)

Re: not Administrator of the account

02-06-2013 06:33 AM in reply to: dischc

did you go through this?:

An Autodesk 360 Infrastructure Modeler account is required prior to hosting models using the service. Once you have downloaded the Autodesk Infrastructure Modeler 2013 R2 extension, please request an account by clicking here. Please have the following information ready:

  1. Your Autodesk Subscription contract number.
  2. A name for your Autodesk 360 Infrastructure Modeler account.
  3. An email address for the Autodesk 360 Infrastructure Modeler account administrator.

Once your account is established, you will receive an email from Add this address to your trusted senders list.
If you have issues creating your account using the web page, please send the above information to

Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.
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