InfraWorks General Discussion

InfraWorks General Discussion

Reply
Member
DougNelsonHolden
Posts: 4
Registered: ‎01-04-2013
Message 1 of 9 (478 Views)

Installing license server

478 Views, 8 Replies
01-04-2013 07:31 AM
I am not sure if this is the right place. I am talking about Autodesk Infrastruccture Design Suite Premium 2013. This forum topic is the closest title on here to that. I want to install the license server on a single W2003 server. I cannot register the software because it does not recognize my serial number; yet I cannot get it to recognize my serial number because it is not registered. This is a royal pain. I have been pleading with Autodesk to please contact me or let me know how I can contact them. This has been the biggest pain to install, and has taken a week of back and forth so far. Please help.
*Expert Elite*
DarrenP
Posts: 7,686
Registered: ‎09-13-2007
Message 2 of 9 (477 Views)

Re: Installing license server

01-04-2013 07:51 AM in reply to: DougNelsonHolden

have you tried contacting your reseller?

Member
DougNelsonHolden
Posts: 4
Registered: ‎01-04-2013
Message 3 of 9 (475 Views)

Re: Installing license server

01-04-2013 07:57 AM in reply to: DarrenP
It was purchased by our engineering folks. I am IT. That is my next possible step. Is that the best I can hope for here? I was really hoping for some customer service from Autodesk, but for all the money we pay them, it seems sorely lacking.
*Expert Elite*
DarrenP
Posts: 7,686
Registered: ‎09-13-2007
Message 4 of 9 (473 Views)

Re: Installing license server

01-04-2013 07:59 AM in reply to: DougNelsonHolden

your company probably bought the software from an Authorized Autodesk Reseller any support goes through them and they pass it off to autodesk if they can't help you

*Expert Elite*
DarrenP
Posts: 7,686
Registered: ‎09-13-2007
Message 5 of 9 (471 Views)

Re: Installing license server

01-04-2013 08:01 AM in reply to: DarrenP

but if its just a serial number issue

try calling Autodesk Activation dept @ 1-800-551-1490

Member
DougNelsonHolden
Posts: 4
Registered: ‎01-04-2013
Message 6 of 9 (469 Views)

Re: Installing license server

01-04-2013 08:03 AM in reply to: DarrenP
Thank you, that is a start. They don't give any phone numbers or contact info. I'm on there now: 1 for English Why can't they just give a name and number? Nothing beats good old fashioned "CUSTOMER SERVICE".
*Expert Elite*
DarrenP
Posts: 7,686
Registered: ‎09-13-2007
Message 7 of 9 (466 Views)

Re: Installing license server

01-04-2013 08:06 AM in reply to: DougNelsonHolden

all customer service/support is all through the reseller channel and usually not directly through autodesk unless your company has some sort of agreement with autodesk

Employee
tomfukushima
Posts: 23
Registered: ‎11-04-2006
Message 8 of 9 (464 Views)

Re: Installing license server

01-04-2013 08:08 AM in reply to: DougNelsonHolden

Licensing is done as a separate module at Autodesk and so I'm not sure if you will get much support from this list from Autodesk (who I think are mostly focused on the core product).  I did a quick search of our autodesk.com site and under the support tab there is a section for Installation & licensing that seems to have some documentation.  And from there, there is also a pointer to an installation and licensing forum: https://forums.autodesk.com/t5/Installation-Licensing/bd-p/24. I know that this doesn't answer the problems that you are having, but perhaps the above forum will have some pointers in case the activation that DarrenP suggests doesn't work for you.



Tom Fukushima
Software Development Manager
ICP - IPG
Autodesk, Inc.

Member
DougNelsonHolden
Posts: 4
Registered: ‎01-04-2013
Message 9 of 9 (458 Views)

Re: Installing license server

01-04-2013 08:18 AM in reply to: DarrenP
I just got off the phone with Autodesk. I think I just racked up my fourth or fifth case number on this problem. This has been a pretty bad experience so far, worse than even Microsoft. At least it is better than the days of the PS/2 dongle key things with serialized floppy disks. Or maybe not. I am astounded at the reluctance to give a name, phone number, and email address for support people though.
Post to the Community

Have questions about Autodesk products? Ask the community.

New Post
Announcements
Do you have 60 seconds to spare? The Autodesk Community Team is revamping our site ranking system and we want your feedback! Please click here to launch the 5 question survey. As always your input is greatly appreciated.