Help! Syncing to cloud reverted the model to original 1st published state!!!!!

[christopher.zoog]

I just lost weeks of work!!!!  I published the model a few weeks ago.  I made a ton of changes.  I hit the sysnc button, I had publish changes checked.  And it reverted back to that version i uploaded weeks ago.  No one else has synced or done anything to the model is any way.  And yes I did regenerate the model.  How could this happen!?!?!!?  And I am guessing there is no way to back up.  UGH.

Side note, I also can't publish any new models.  this autodesk 360 junk is not working at ALL!!!

we really want to use this product, but we can't lose work!

[tomfukushima]

Hi, 

Technically it is not possible for the system to revert the changes on a sync operation, so could you provide some more details on what steps you took and maybe I can try to reproduce this? Perhaps there is an issue with the user interface.

One thing to check would be to see if you have a proposal that contains all your work.

Also, what version of Autodesk InfraWorks are you using?

For the publish issue, please check to make sure you have at least a publisher role to the group that you want to publish too. 

Thanks

Tom

[christopher.zoog]

Hi Tom,

Thanks for the response.  I am using infraworks 2014.  There is only one proposal setup, it was just a AOI, I set it up a few weeks ago and have not touched it since.

The steps i took were as follows:

• Create model
• Publish Model
• Work on the model for a few weeks.  Adding new GI, POI's, and sawpping many buildings out for sketchup buildings (collida models).  Adjust extents, etc. Deleting and adjusting roads.
• Sync Model
• After Sync, model appears exactly how I had it when I first published it.  All new ground imagary data sources are gone, all the buildings that were swapped out are gone.

FWIW, its a model of 175 sqaure miles NYC, 1,000,000 buildings, all roads, highways, alleys in the city.

Thanks,

Chris