Infrastructure Map Server General Discussion

Infrastructure Map Server General Discussion

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Registered: ‎02-13-2008
Post 1 of 3

start Mapguide 6.5 on w2003 server failed.

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02-13-2008 02:34 PM
Yesterday, I started our production Mapuide 6.5 server on win2003 server after upgraded the latest Microsoft security patches, unfortunately, it failed.

I found the DCOM error prior to the MapGuide server error, which means as long as DCOM has problem, the MapGuide server must start failed.
There are some log info from even log:
DCOM:
DCOM got error "The service did not respond to the start or control request in a timely fashion. " attempting to start the service MapServer6.5 with arguments "-Service" in order to run the server:
{64786101-4F61-4B11-8A52-375BD2D37A55}
MapGuide server:
1).Timeout (30000 milliseconds) waiting for the Autodesk MapGuide(R) Server 6.5 service to connect.

2) The Autodesk MapGuide(R) Server 6.5 service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.

The MapGuide server was running at "starting" status on services and we saw a lot of "MapGuide server start failed info" in evenlog. Although we started it sucessfully eventualy after set "start type" from "automatical" to "manual" in services, we still looking for the root cause. because the relavent issue took place on other development servers. Anybody's suggestion and idea would be appreciated!

BTW, at the beginning, we suspect the security patch cause this issue, however we patched two similiar MapGuide servers, one is OK, the other was failed.
Also I found the DCOM related issue on Microsoft knowledge base:
http://www.microsoft.com/technet/support/ee/transform.aspx?ProdName=Windows%20Operating%20System&ProdVer=5.0&EvtID=10005&EvtSrc=DCOM&LCID=1033, it seems this issue caused by third-party vendor, like autodesk.

Thanks! Message was edited by: hugh ji
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Registered: ‎02-10-2009
Post 2 of 3

Re: start Mapguide 6.5 on w2003 server failed.

02-10-2009 02:18 PM in reply to: hugh ji
Did you ever find a solution to the second problem "The Autodesk MapGuide(R) Server 6.5 service failed to start due to the following error:The service did not respond to the start or control request in a timely fashion."

Our server just started to do this yesterday, and now we can't start the map service. We also have two servers running mapguide, and one works the other doesn't.

There wasn't anything that we changed, that we know of, to make it stop working. No updates were applied.

Bill
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Registered: ‎09-30-2003
Post 3 of 3

Re: start Mapguide 6.5 on w2003 server failed.

03-26-2009 01:39 PM in reply to: hugh ji
Have you tried installing MG 6.5 SP1?

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=9473387&linkID=9242099

Jack
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