Fusion360 still crashes too much OS X

[cekuhnen]

The past days I gave fusion a lot of tests and encountered many crashes. The software is still extremely buggy and prone to say good by even with very simple files.

[rekom23]

It crashes also a lot on both my computers, an hackintosh OSX 10.9.4 i7 4770 + HD7750 + 16gb ram and on my old laptop.windows7 I3-350m 4gb ram (both set up on French language).

I've also noticed that Fusion 360 doesn't like  bad internet connexion. / slow computer

It crashed as i wanted to remove 2 sketches, and i've sent the report.

[Phil.E]

Rekom-

I have found zero crash reports from you in our system. When you get the CER form (crash error report), like you show in your picture, there are a couple of things you can do to help make Fusion better:

One is to put your email address into the field for email addresses. If you had been doing this all along I could compare all of your reports over time. Right now, there is no way to find this specific report and tell you what happened.

The other thing you can do is enter into the note field a short description of what you were doing when you crashed. This also helps our CER system in that when our engineers find a group of reports that all seem related, these descriptions are extremely valuable in helping determine root causes of problems.

I also notice that you are deleting sketches that are being used by two sub components. This will lead to problems. Do you notice the yellow warnings on your extrusions in the timeline? Were these warnings caused by deleting other sketches?

The best workflow for using sub components, such as what I see in your picture is this:

To create a sub component:

• 1 Right  click on the top browser node, pick New Component.
• 2 Activate the component by clicking the radio button on the new component node.
• 3 Create sketches and bodies inside this component.
• 4 Do not delete the sketches unless you wish to delete the component, or delete a body that uses the sketch.

[cekuhnen]

I know " the one who can read has an advantage!" (German saying) but I as well totally over months overlooked the email field. Because Fusion is online account based can you not just directly input the registered user account email into the crash report be default?

I am curious about how many others might have overlooked the obvious here - entering your email I mean.

[Phil.E]

The error reporting is a separate service. 

You only need enter your email one time. After the first report, it remembers your email address.

[cekuhnen]

That is true but for months I personally overlooked entered the email. It
never even occurred to me that I have to.

Thats why I mentioned to maybe by default have in this screen the account
default email be entered which you
can overwrite if you desire so.

Claas

[roambotics_scott]

Very generally (to solve that and many other annoyances) Autodesk should have a simple single-sign on that works across all apps and websites.

Also, I think there's something seriously wrong with the CER system. Even when I was on 10.9 and it worked for me, it'd only catch a minority of crashes and (IIRC) never the hangs that required force-quit (and fixing those would be a huge boon).

[cekuhnen]

Very much agree.

[charegb]

Very good suggestion about single sign on and auto-populating CERs. Its one of those things where you go, why didn't I think of that?

I have logged it as a future enhancement.

Thanks,

Bankim

[roambotics_scott]

Thanks.

It's also like one of those things where every time I come here, I run into this

and wonder «how can someone see this and not fix it immediately?!?».

[rekom23]

One is to put your email address into the field for email addresses. If you had been doing this all along I could compare all of your reports over time. Right now, there is no way to find this specific report and tell you what happened.

The other thing you can do is enter into the note field a short description of what you were doing when you crashed. This also helps our CER system in that when our engineers find a group of reports that all seem related, these descriptions are extremely valuable in helping determine root causes of problems.

I filed the form with my mail and infos on what happened, weird.

The best workflow for using sub components, such as what I see in your picture is this:

To create a sub component:

• 1 Right  click on the top browser node, pick New Component.
• 2 Activate the component by clicking the radio button on the new component node.
• 3 Create sketches and bodies inside this component.
• 4 Do not delete the sketches unless you wish to delete the component, or delete a body that uses the sketch.

Ok thanks for the tip! I'm not a 3d designer, and probably don't use the software and workflow as it should be used... But, i manage to get my stuffs done 🙂

I'll use this workflow now!