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Member
kaed.sisler
Posts: 3
Registered: ‎06-26-2013
Accepted Solution

Fusion 360 install problem

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06-26-2013 12:24 PM

Please help! Mac OS X 10.8.4Screen Shot 2013-06-26 at 2.25.40 PM.png

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Contributor
alistardean
Posts: 21
Registered: ‎10-12-2009

Re: Fusion 360 install problem

06-26-2013 12:53 PM in reply to: kaed.sisler

Yup - I got the same.. Repaired permissions on disk.. Figured that would fix this, but seems not.. 

 

Al

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Community Manager
philip.s
Posts: 2,453
Registered: ‎09-27-2011

Re: Fusion 360 install problem

06-26-2013 02:06 PM in reply to: alistardean

We're looking into potential causes for this error and will get back to the both of you ASAP. Apologies for the inconvenience and thanks for your patience!



Philip Schmelzer
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Product Support
innovatenate
Posts: 734
Registered: ‎11-22-2011

Re: Fusion 360 install problem

06-26-2013 02:35 PM in reply to: kaed.sisler

Would it be possible to attach the log file mentioned in the warning?

 

Also, can you make sure that you've uninstalled the beta per the instruction in the below post.

 

http://forums.autodesk.com/t5/Get-Help-with-Fusion-360/How-to-uninstall-beta-and-export-designs-whil...

 

Thanks,

 

 



Nathan Chandler


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Member
kaed.sisler
Posts: 3
Registered: ‎06-26-2013

Re: Fusion 360 install problem

06-26-2013 03:38 PM in reply to: kaed.sisler

Log file mentioned in the warning.

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Product Support
innovatenate
Posts: 734
Registered: ‎11-22-2011

Re: Fusion 360 install problem

06-26-2013 04:55 PM in reply to: kaed.sisler

Thanks for posting the log file. While we are investigating the log file, can you confirm whether you were able to successfully delete any older webdeply folders prior to starting the re-install process? See the below post for details on this process.

 

http://forums.autodesk.com/t5/Get-Help-with-Fusion-360/How-to-uninstall-beta-and-export-designs-whil...

 

 

If you have successfully removed the old beta version, can you re-try to download the installer from the community hub.

 

http://fusion360.autodesk.com/

 

Thanks for your patience, please keep us posted on your progress!

 

 



Nathan Chandler


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Member
kaed.sisler
Posts: 3
Registered: ‎06-26-2013

Re: Fusion 360 install problem

06-26-2013 05:17 PM in reply to: innovatenate

I did do what you asked before I posted on this site. With that said, doing so did not fix the issue.

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Contributor
alistardean
Posts: 21
Registered: ‎10-12-2009

Re: Fusion 360 install problem

06-27-2013 01:13 AM in reply to: kaed.sisler

Here's a new one.. Error notification and log file attached Screen Shot 2013-06-27 at 09.11.20.png

 

 

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Contributor
alistardean
Posts: 21
Registered: ‎10-12-2009

Re: Fusion 360 install problem

06-27-2013 06:13 AM in reply to: alistardean

For anyone that comes up against Permissions, particularly relating to the Home and Applications folder in OSX, repairing them with Disk Utility doesn't work. 

Best fix is

 

Reboot with Command + R

That'll boot up the Utilities

From there, you can select Terminal from the pulldown menu

Type resetpassword (don't panic, you're not going to do that)

 

Then, at the bottom of that dialog, there's a button for Repairing Permissions. Hit that, wait for it to complete.

 

Then make sure that you've followed the uninstall options if you've run the beta, then install again..

 

Should work.

 

Al

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Community Manager
philip.s
Posts: 2,453
Registered: ‎09-27-2011

Re: Fusion 360 install problem

06-27-2013 09:31 AM in reply to: alistardean

Thanks for sharing this solution with the community Al!



Philip Schmelzer
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