Green Building Studio

Green Building Studio

Reply
New Member
Alexrc12345
Posts: 1
Registered: ‎04-13-2010
Message 1 of 5 (1,576 Views)

Unable to log in

1576 Views, 4 Replies
04-21-2010 01:27 AM
Hi,

When I try to log in I get the following error message: "Lenght cannot be less than zero. Parameter name: length".
What can be wrong?

Alexander
Employee
mstein7484
Posts: 101
Registered: ‎03-16-2009
Message 2 of 5 (1,576 Views)

Re: Unable to log in

05-10-2010 03:45 PM in reply to: Alexrc12345
Our apologies for the frustrations. FYI, many Green Building Studio issues are discussed in the Knowledge Base. www.autodesk.com/ecotect-analysis-support.

For this particular error with the Green Building Studio Desktop Client.

1. Did you download the new client (posted on April 2, 2010)? The old clients no longer work.
2. Are you using the correct login credentials? As of April 2, 2010, Green Building Studio integrated with Autodesk Single Sign On, the authentication system. You should have received your new login information from us as that time. Check your spam folder if you don't see the email.
3. Are able to log directly into Green Building Studio, but not the Desktop Client? www.greenbuildingstudio.com

4. If yes, please make sure the time clock on your computer is synchronized with an internet time server.

This article covers how to synchronize your computer clock if you are using Windows XP: http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/windows_date_it_overview.mspx?mfr=true.
This article is for users of Windows Vista: http://www.windowsreference.com/windows-vista/how-to-sync-vista-pc-with-an-internet-clock/
For computers using Windows 7: http://windows.microsoft.com/en-us/windows-vista/Set-the-clock
Windows 8 article: http://support.microsoft.com/kb/307897

5. It may also be a firewall or proxy issue which is blocking you from receiving a reqeust Token back from the Green Building Studio servers. You may need to work with your IT department to verify if there is a firewall preventing you from logging in successfully.

Best Regards,
Marjorie Stein
Autodesk Green Building Studio Product Manager


Marjorie Stein
QA Analyst
Green Building Studio
Autodesk, Inc.

bpa.team@autodesk.com
Employee
mstein7484
Posts: 101
Registered: ‎03-16-2009
Message 3 of 5 (1,508 Views)

Re: Unable to log in

07-14-2010 01:24 PM in reply to: mstein7484

Hello,

Please uninstall the current Green Building Studio Desktop from your system, go to our downloads page, and install the revised Desktop.

 

www.greenbuidingstudio.com

 

Our apologies for the frustrations.



Marjorie Stein
QA Analyst
Green Building Studio
Autodesk, Inc.

bpa.team@autodesk.com
New Member
MARCSCHROEDER3647
Posts: 2
Registered: ‎09-20-2010
Message 4 of 5 (1,383 Views)

Re: Unable to log in

09-23-2010 06:28 AM in reply to: mstein7484

I now cannot log in at all. I have uninstalled and reinstalled to try to resolve another issue and now i keep getting "Invalid Username and Password". I have reset my username and password twice now using two different passwords. I can even log in to the GBS website and view my projects. Any help would be appreciated.

New Member
MARCSCHROEDER3647
Posts: 2
Registered: ‎09-20-2010
Message 5 of 5 (1,381 Views)

Re: Unable to log in

09-23-2010 07:51 AM in reply to: Alexrc12345

Never Mind. I created a new user and all is well.

Post to the Community

Have questions about Autodesk products? Ask the community.

New Post
Announcements
Are You Going To Be @ AU 2014? Feel free to drop by our AU topic post and share your plans, plug a class that you're teaching, or simply check out who else from the community might be in attendance. Ohh and don't forgot to stop by the Autodesk Help | Learn | Collaborate booths in the Exhibit Hall and meet our community team if you get a chance!