Our office just purchased Ecotect and we are attempting to use Green Building Studio for the first time.
When I log-in, I'm asked to create a new project. I fill in the information in Step 1 and select a location in Step 2. However, when I click Next, I get the following error message:
Sorry for the inconvenience, an error has occured in your session.
The system administrator has been notified.
I have tried selecting several different locations, but always get the same error. This has been happening consistantly for the past week.
In Ecotect, when I try to log into the web service from the GBS client, I just get the error message:
Input string was not in a correct format.
Am I doing something wrong, or is there a problem with the system?
This may be related to your browser's security settings. Try changing the security level to medium or lower.
There is a lot of information available in our searchable Knowledge Base as well: www.autodesk.com/ecotect-analysis-support
Product Manager, Sustainable Design
We have the same problem with creating New Project. We`ve checked our browser's security settings.
Are any other reasons?
Thanks in advance!
Access a broad range of knowledge to help get the most out of your products and services.