Green Building Studio

Green Building Studio

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Ian_Wood
Posts: 1
Registered: ‎06-24-2010
Message 1 of 3 (935 Views)

Unable to create new project

935 Views, 2 Replies
06-28-2010 12:32 AM

Our office just purchased Ecotect and we are attempting to use Green Building Studio for the first time.

 

When I log-in, I'm asked to create a new project. I fill in the information in Step 1 and select a location in Step 2. However, when I click Next, I get the following error message:

 

     Sorry for the inconvenience, an error has occured in your session.

     The system administrator has been notified.

 

I have tried selecting several different locations, but always get the same error. This has been happening consistantly for the past week.

 

In Ecotect, when I try to log into the web service from the GBS client, I just get the error message:

 

     Input string was not in a correct format.

 

Am I doing something wrong, or is there a problem with the system?

Employee
mstein7484
Posts: 101
Registered: ‎03-16-2009
Message 2 of 3 (910 Views)

Re: Unable to create new project

07-13-2010 04:33 PM in reply to: Ian_Wood

Hello,

This may be related to your browser's security settings. Try changing the security level to medium or lower.

There is a lot of information available in our searchable Knowledge Base as well: www.autodesk.com/ecotect-analysis-support

 

Best Regards,

Marjorie Stein

Product Manager, Sustainable Design

Autodesk, Inc.

 



Marjorie Stein
QA Analyst
Green Building Studio
Autodesk, Inc.

bpa.team@autodesk.com
New Member
dariad22
Posts: 1
Registered: ‎07-28-2010
Message 3 of 3 (875 Views)

Re: Unable to create new project

07-29-2010 12:06 AM in reply to: mstein7484

Dear colleagues!

 

We have the same problem with creating New Project. We`ve checked our browser's security settings.

Are any other reasons?

 

Thanks in advance!

 

 

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