Green Building Studio

Green Building Studio

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Active Member
ruggs37
Posts: 8
Registered: ‎02-13-2014
Message 1 of 27 (714 Views)

Expired Subscriptio, but valid Education License!

714 Views, 26 Replies
02-25-2014 10:59 AM

Hi:

 

When I sign on to GBS (with different computers and/or different browsers), I am now getting  the same message which says that my subscription has expired and I will be locked out on 3-18.

 

I have exhausted Autodesk  Education Community Help.

 

The renew a subscription link provided is only valid if you have a paid for subscription. Education accounts do not have a paid for subscription, but rather a subscription that comes with the download of an Education Product. In my case Revit 2014 and Ecotect. Once you have that download and are licensed (a 3 yr education license) then you have access to GBS.

 

I do have a valid licenses and have been sent screen shots of the licenses to the Education Community Help along with a screen shot of the GBS expired account message

 

How can I get a valid subscription.  I have uninstalled and reinstalled Revit 2014, but my GBS account remains invalid; appaprently Autodesk's GBS is receiving  inaccurate information regarding my account. the information is not coming from my computer or interference from a browser.

 

Thanks forany help.

Community Manager
jessica.t
Posts: 2,008
Registered: ‎02-28-2012
Message 2 of 27 (705 Views)

Re: Expired Subscriptio, but valid Education License!

02-25-2014 03:11 PM in reply to: ruggs37

Hi Carl and welcome to the Autodesk Community,

 

I looked up your email address in our system and found that you are only associated to our free educational licenses that are offered through our Education Community. Is it possible you may not be referring to a commercial subscription, but rather our free three year student licenses?

 

You are receiving errors when trying to log in into the Subscription Center because you do not have a valid/current contract. What I would suggest would be to log into the Education Community using a different email address to create a new account.

 

If you do by chance have a commercial license on subscription, please send me the serial number via Private Message and we'll get this worked out for you. I apologize for any inconvenience this has caused you. Please respond to this post any further questions or concerns. Thank you!



Jessica Thrasher
Active Member
stephanie.egger
Posts: 8
Registered: ‎02-18-2013
Message 3 of 27 (701 Views)

Re: Expired Subscriptio, but valid Education License!

02-25-2014 03:49 PM in reply to: jessica.t

Hi Jessica,

 

Can you please clarify the difference between 

 

  • the "free educational licenses that are offered through our Education Community"
  • and "our free three year student licenses?"

 

Is there an alternative to creating a new account for students and educators with licenses from the Education Community? Many users need to keep their accounts so they can continue to access their work through 360. Is there a way around this?

 

Thanks! I know many people with the same problem--trying to get them the right info.

-Stephanie

Active Member
ruggs37
Posts: 8
Registered: ‎02-13-2014
Message 4 of 27 (697 Views)

Re: Expired Subscriptio, but valid Education License!

02-25-2014 03:54 PM in reply to: ruggs37

Hi Jessica:

I definitely do not have a commercial account, only the educational licenses --as you found out.  I have always just had the educational accounts and have always had access to GBS.  First as a download and then as a subscription provided by the educational licenses in Revit or Ecotect.  Just recently has the account error and warning that it will be blocked has shown up.

I am accessing GBS directly through Revit 2014 under the Analysis Tab.  I am of coursed signed in to GBS at that time.

My other associates as UMass-Amherst are able to access GBS without any error message and they also only have the subscription because of Education Licenses.

If I register with a new email address at the Education community should I then uninstall Revit 2014 and reinstall under the new email and do you think that I will regain my access or will the duplication of all my information (excepting email address) create confusion or errors at Autodesk?

Thanks very much for responding. I am a doing a PhD and use the program in my research along with teaching energy modeling  including gbXML export to GBS so it would be a relief to resolve this.  All other efforts through Autodesk "Helps" have been to no avail.

Best,

Carl

Community Manager
jessica.t
Posts: 2,008
Registered: ‎02-28-2012
Message 5 of 27 (689 Views)

Re: Expired Subscriptio, but valid Education License!

02-25-2014 04:11 PM in reply to: stephanie.egger

Welcome to the Autodesk Community, Stephanie!

 

Apologies for any confusion but those are the same thing. I just like to offer it in different language because many people call the free licenses from the Education Community different things.

 

Are these users experiencing specific account issues? Because those can resolved through our Education Community Problem Form. This form is for account and log in issues only, technical support is not offered through that channel.

 

If there is something else in particular that I can help you with please let me know. Thank you!



Jessica Thrasher
Community Manager
jessica.t
Posts: 2,008
Registered: ‎02-28-2012
Message 6 of 27 (686 Views)

Re: Expired Subscriptio, but valid Education License!

02-25-2014 04:20 PM in reply to: ruggs37

Hi Carl,

 

Thanks for the extra details! I'm concerned that there's some type of entitlement connection problem with your account because each license lasts for three years, as you know, and Green Building Studio should include that. Have you already tried submitting a ticket through the Education Community Problem Form? They specialize in account issues.



Jessica Thrasher
Active Member
ruggs37
Posts: 8
Registered: ‎02-13-2014
Message 7 of 27 (681 Views)

Re: Expired Subscriptio, but valid Education License!

02-25-2014 04:46 PM in reply to: jessica.t

Jessica:

 

I have worked with both Subscription Help who said they do not deal with Education Licenses -- fair enough.  I have dealt with virtual help -- nothing fit.  I have had Chat Help who tried with screen shares and lengthy chats, but finally could not figure it out.   The  Education Community Help dialogue involve multiple emails with two different agents who supplied mostly links to various PDfs and finally responded that they just couldn't help and to try this Forum, which I feel is being quite responsive.

 

It seems that you are my last resort.  I am an Autodesk Excellence in Analysis Award winner and really value the Education Licenses that Autodesk supplies at no cost. We have classes in  Autocad and Revit here in my department and I said I teach Energy Modeling using the new capabilities of Revit 2014 in system sizing and energy analysis via export to GBS.  We also are interested in the DOE2 access that GBS provides to eQUEST.  At this moment my hands are virtually tied with 3-18 looming when I will be blocked from GBS -- yet all my licenses are in order and up to date.

 

Whatever you can do...

 

Thanks,

 

Carl

 

 

 

Employee
mstein7484
Posts: 101
Registered: ‎03-16-2009
Message 8 of 27 (659 Views)

Re: Expired Subscriptio, but valid Education License!

02-26-2014 10:39 AM in reply to: ruggs37
What is your user name? I will see if I can help.
Regards,


Marjorie Stein
QA Analyst
Green Building Studio
Autodesk, Inc.

bpa.team@autodesk.com
Active Member
ruggs37
Posts: 8
Registered: ‎02-13-2014
Message 9 of 27 (657 Views)

Re: Expired Subscriptio, but valid Education License!

02-26-2014 10:44 AM in reply to: mstein7484

Marjorie

 

User Name: Ruggs37

 

Thank you,

 

Carl

New Member
juintow
Posts: 2
Registered: ‎02-11-2013
Message 10 of 27 (641 Views)

Re: Expired Subscriptio, but valid Education License!

02-27-2014 11:14 AM in reply to: ruggs37

I have the same issue and have reached out to Stephanie Egger, and she asked me to post to zendesk and they in turn asked me to post here. 

 

I am Asso. Prof at Cal Poly Pomona and actively teaching GBS. I downloaded 2014 Revit a few weeks ago. It shows my GBS as expired as of last year. So I can't upload projects via gbxml. My license on Revit 2014 is obviously active. i suspect my GBS subscription is linked to an old version of Revit (or Vasari or Ecotect), as I have been downloading a new version of Educational Revit each year, for years. How can I get my gbs to link to the subscription for the new version of Revit? I also have two students in my class who have the same problem. We all downloaded 2014 educational recently and all have expired GBS accounts. My last class on this subject is this Monday - can you please assist me asap? 

 

username: juintow (autodesk@juintow.com) 

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