Expired Subscriptio, but valid Education License!

[ruggs37]

Hi:

When I sign on to GBS (with different computers and/or different browsers), I am now getting  the same message which says that my subscription has expired and I will be locked out on 3-18.

I have exhausted Autodesk  Education Community Help.

The renew a subscription link provided is only valid if you have a paid for subscription. Education accounts do not have a paid for subscription, but rather a subscription that comes with the download of an Education Product. In my case Revit 2014 and Ecotect. Once you have that download and are licensed (a 3 yr education license) then you have access to GBS.

I do have a valid licenses and have been sent screen shots of the licenses to the Education Community Help along with a screen shot of the GBS expired account message

How can I get a valid subscription.  I have uninstalled and reinstalled Revit 2014, but my GBS account remains invalid; appaprently Autodesk's GBS is receiving  inaccurate information regarding my account. the information is not coming from my computer or interference from a browser.

Thanks forany help.

[halczakp1]

Thanks Mohammad, I appreciate your help. I am wondering now shall I receive information when the extension will be set or do I need to just log in and check out every day? I am desperate to finish the course before extended licence expires.

[mra1242]

Hi,

I will notify you here.

[halczakp1]

Thanks

[halczakp1]

It's been i while and I still cannot carry on with the course...any news?

[jessica.t]

Hi @halczakp1,

I have contacted Mohammad asking for an update on your case. Hopefully we hear from him soon.

Thanks for your patience!

[halczakp1]

Thanks jessica.t  I nearly lost the last wisp of faith I will ever finish this course 😉

All the best!

[Mohammad_Asl]

Hi,

Thanks Jessica for tracking this. 

Patryk - Sorry for the delay. Can you try to run you model now and see if it works. If you are still having probelm, follow these steps:

1. See if you can login to https://accounts.autodesk.com. 
2. Check if you can login to https://gbs.autodesk.com. If you have never created an account for GBS website, please try to create a new account and see if it solves your prblem.
3. If you you are still having problem, try to recreate a new account on GBS website and try step 1 and 2 again and see if it solves the probelm. Please update me if this solves your problem. 

Please let me know if this solves your problem.