Green Building Studio

Green Building Studio

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Active Member
ruggs37
Posts: 8
Registered: ‎02-13-2014
Message 11 of 27 (263 Views)

Re: Expired Subscriptio, but valid Education License!

02-27-2014 11:31 AM in reply to: juintow

Juintow:

 

I think that you are almost correct that your GBS subscription is linked to an old version of Revit or another program; but I think that the problem might be that before GBS went to the cloud we use to download it and that provided us with an Education Subscription that was similar to the Purchased Subscription and GBS "registered it" in the same place as the Purchased subscriptions. 

 

Now our access comes linked throught our Education License.  Not a problem for Education Users that have never downloaded GBS, but for longer time users like us it has created an issue. 

 

Right now I can access GBS through Revit, but like you cannot upload a gbXML into GBS directly.  The warning on GBS also says that I will be blocked out on 3-18 which is 60 days after the date that GBS thinks that my subscription expired.  Then I will be in even worse shape.

 

The hope is that we will hear from Marjorie (see above post) and she will have somekind of solution.

 

 

 

 

Active Member
ruggs37
Posts: 8
Registered: ‎02-13-2014
Message 12 of 27 (254 Views)

Re: Expired Subscriptio, but valid Education License!

03-03-2014 02:26 PM in reply to: mstein7484

Marjorie:

 

We have not heard back from you and it seems that I am not alone with this problem as you can see with the rest of thread.

 

Thanks,

 

Ruggs37

Employee
mstein7484
Posts: 101
Registered: ‎03-16-2009
Message 13 of 27 (240 Views)

Re: Expired Subscriptio, but valid Education License!

03-06-2014 10:36 AM in reply to: ruggs37

Hello,

Until we can implement the solution for these expired accounts we have to manually editthe expiration date. If you are still having issue please send me your user login name and the date when your subscription started.

 

Regards,

 



Marjorie Stein
QA Analyst
Green Building Studio
Autodesk, Inc.

bpa.team@autodesk.com
Active Member
ruggs37
Posts: 8
Registered: ‎02-13-2014
Message 14 of 27 (235 Views)

Re: Expired Subscriptio, but valid Education License!

03-06-2014 11:00 AM in reply to: mstein7484

Marjorie:

 

Many thanks for the follow up.

 

My User Name is: Ruggs37

 

When my subsciption started I am not exactly sure.  My account on GBS says that I will be "blocked from GBS on 3/18/14  which is 60 days from expiration".

 

Therefore it must have expired on 1/17/14.  I believe that I first subscribed to GBS in February of 2010. This was before GBS accessed was provided automatically with a Revit Education Download.

 

I think that what is going on is that the subscription was active until Jan of this year and I never paid any attention to it as I thought that my access had been automatically changed to coincide with the Revit 2013 and 2014 Education Downloads.  Clearly I was mistaken and now that the subscription has expired there is not an automatic switch over to my Education Download Access.

 

Appreciative of the manual correction.  I think there will be others asking for the same.

 

Regards,

 

Carl

Member
patryk.halczak
Posts: 4
Registered: ‎07-17-2013
Message 15 of 27 (66 Views)

Re: Expired Subscriptio, but valid Education License!

10-03-2014 08:49 AM in reply to: ruggs37

Hello

 

I have enrolled on BPAC Certificate course and cannot finish it because I am unable to perform any practical work. I receive error showing that my subscription expired. I have valid perpetual student licence I purchased last year for Revit 2014 and downloaded recently (for this purpose) Revit 2015 with 3 year educational licence hoping this one will work. Unfortunately it has not worked.

 

The whole story is described here:

 

http://forums.autodesk.com/t5/revit-mep/problem-with-autodesk-360-and-revit/td-p/5300757

 

Please help as this course is very relevant to this year coursework, therefore I would like to finish it asap.

 

Thanks

Community Manager
jessica.t
Posts: 1,853
Registered: ‎02-28-2012
Message 16 of 27 (54 Views)

Re: Expired Subscriptio, but valid Education License!

10-03-2014 04:04 PM in reply to: patryk.halczak

Hi @patryk.halczak and welcome to the Autodesk Community!

 

I see that you have the Autodesk Building Design Suite Ultimate 2014 educational purchased license. However, purchased educational licenses are not associated to cloud services. But you can access cloud services for free through the Education Community. Commercial users with purchased licenses and Subscription can also access cloud services.

 

Apologies, I realize this is very inconvenient. Please let me know if you have any other questions or concerns.

 

Thank you,



Jessica Thrasher
Member
patryk.halczak
Posts: 4
Registered: ‎07-17-2013
Message 17 of 27 (50 Views)

Re: Expired Subscriptio, but valid Education License!

10-04-2014 01:03 AM in reply to: jessica.t

Hello Jessica,

 

Thank you for your answer, as mentioned earlier I have also set up new account through Education Community and downloaded free Revit 2015 with 3 years free educational licence for the purpose of BPAC course. I am in full time education (university) and both learning and using Autodesk software for coursework. Now I would like to complete the BPAC course that was meant to be free for students with full access to required services free of charge.

 

I have already spent time on this course and would like to carry on, though I need to pass my practical assessment that requires access to cloud.

Can you please activate access to the cloud for me? The recently registered Education Community account has Autodesk ID: PatrykHalczak and has no access to the cloud too for unknown reason as according to everyone I had contacted so far it should work automatically.

 

Kind regards

 

Patryk

Active Contributor
mra1242
Posts: 34
Registered: ‎10-27-2011
Message 18 of 27 (45 Views)

Re: Expired Subscriptio, but valid Education License!

10-05-2014 09:07 AM in reply to: patryk.halczak

Hi Patryk,

 

Your account should work automatically. Did you use your edu email address to register?

 

Please follow these steps and see if you can make it work, otherwise let me know and I will check with development team to solve the issue on the background.

 

1- Go to GBS website (http://gbs.autodesk.com/) and try to login there using your edu account. Fill in all the required information if it asks you. 

2- login to Revit or Vasari using the same account.

3- Try to create a new run from Revit and see if it goes through.

4- Go back to GBS website from Result and Compare window from Analysis tab in revit. 

Design Review.jpg

 

Mohammad Rahmnai Asl

Member
patryk.halczak
Posts: 4
Registered: ‎07-17-2013
Message 19 of 27 (38 Views)

Re: Expired Subscriptio, but valid Education License!

10-06-2014 12:43 PM in reply to: mra1242

I have logged in to GBS using account registered with academic email address, I was asked to fill up form that were more relevant to commercial customer as questions included company name, role etc.

 

After logging in to GBS and filling what was missing I tried to log in to 360 using the same account (registered using academic email) and still not working, when opened Results & Compare dialog in Revit all menu was faded out and inactive. I could not though run any simulation prior due to licence issue.

 

Is there no resolution for this problem? I would expct there should be one if such courses are available.

 

Regards

 

Patryk

Active Contributor
mra1242
Posts: 34
Registered: ‎10-27-2011
Message 20 of 27 (26 Views)

Re: Expired Subscriptio, but valid Education License!

10-08-2014 08:22 AM in reply to: patryk.halczak

Hi Patryk,

 

Sorry for this issue. I am asking our team to have a look on your account. Thanks for being patient.

Mohammad Rahmnai Asl

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