Green Building Studio

Green Building Studio

Reply
Active Member
ruggs37
Posts: 7
Registered: ‎02-13-2014
Message 11 of 14 (189 Views)

Re: Expired Subscriptio, but valid Education License!

02-27-2014 11:31 AM in reply to: juintow

Juintow:

 

I think that you are almost correct that your GBS subscription is linked to an old version of Revit or another program; but I think that the problem might be that before GBS went to the cloud we use to download it and that provided us with an Education Subscription that was similar to the Purchased Subscription and GBS "registered it" in the same place as the Purchased subscriptions. 

 

Now our access comes linked throught our Education License.  Not a problem for Education Users that have never downloaded GBS, but for longer time users like us it has created an issue. 

 

Right now I can access GBS through Revit, but like you cannot upload a gbXML into GBS directly.  The warning on GBS also says that I will be blocked out on 3-18 which is 60 days after the date that GBS thinks that my subscription expired.  Then I will be in even worse shape.

 

The hope is that we will hear from Marjorie (see above post) and she will have somekind of solution.

 

 

 

 

Active Member
ruggs37
Posts: 7
Registered: ‎02-13-2014
Message 12 of 14 (180 Views)

Re: Expired Subscriptio, but valid Education License!

03-03-2014 02:26 PM in reply to: mstein7484

Marjorie:

 

We have not heard back from you and it seems that I am not alone with this problem as you can see with the rest of thread.

 

Thanks,

 

Ruggs37

Employee
mstein7484
Posts: 100
Registered: ‎03-16-2009
Message 13 of 14 (166 Views)

Re: Expired Subscriptio, but valid Education License!

03-06-2014 10:36 AM in reply to: ruggs37

Hello,

Until we can implement the solution for these expired accounts we have to manually editthe expiration date. If you are still having issue please send me your user login name and the date when your subscription started.

 

Regards,

 



Marjorie Stein
QA Analyst
Green Building Studio
Autodesk, Inc.

bpa.team@autodesk.com
Active Member
ruggs37
Posts: 7
Registered: ‎02-13-2014
Message 14 of 14 (161 Views)

Re: Expired Subscriptio, but valid Education License!

03-06-2014 11:00 AM in reply to: mstein7484

Marjorie:

 

Many thanks for the follow up.

 

My User Name is: Ruggs37

 

When my subsciption started I am not exactly sure.  My account on GBS says that I will be "blocked from GBS on 3/18/14  which is 60 days from expiration".

 

Therefore it must have expired on 1/17/14.  I believe that I first subscribed to GBS in February of 2010. This was before GBS accessed was provided automatically with a Revit Education Download.

 

I think that what is going on is that the subscription was active until Jan of this year and I never paid any attention to it as I thought that my access had been automatically changed to coincide with the Revit 2013 and 2014 Education Downloads.  Clearly I was mistaken and now that the subscription has expired there is not an automatic switch over to my Education Download Access.

 

Appreciative of the manual correction.  I think there will be others asking for the same.

 

Regards,

 

Carl

Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.