Community
Insight Energy Forum
Welcome to Autodesk’s Insight Energy Forums. Share your knowledge, ask questions, and explore popular Insight Energy topics.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Error to log in

1 REPLY 1
Reply
Message 1 of 2
Anonymous
867 Views, 1 Reply

Error to log in

Hi,

When I log in in Green Buiding Studio Desktop 2010, I get the following
error message: "Lenght cannot be less than zero. Parameter name: length".
What is the problem?

Thanks.

STEFANO
1 REPLY 1
Message 2 of 2
mstein7484
in reply to: Anonymous

Our apologies for the frustrations. FYI, many Green Building Studio issues are discussed in the Knowledge Base. www.autodesk.com/ecotect-analysis-support.

For this particular error with the Green Building Studio Desktop Client.

1. Did you download the new client (posted on April 2, 2010)? The old clients no longer work.
2. Are you using the correct login credentials? As of April 2, 2010, Green Building Studio integrated with Autodesk Single Sign On, the authentication system. You should have received your new login information from us as that time. Check your spam folder if you don't see the email.
3. Are able to log directly into Green Building Studio, but not the Desktop Client? www.greenbuildingstudio.com

4. If yes, please make sure the time clock on your computer is synchronized with an internet time server.

This article covers how to synchronize your computer clock if you are using Windows XP: http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/windows_date_it_overview.mspx?mfr=true.
This article is for users of Windows Vista: http://www.windowsreference.com/windows-vista/how-to-sync-vista-pc-with-an-internet-clock/
For computers using Windows 7: http://windows.microsoft.com/en-us/windows-vista/Set-the-clock
Windows 8 article: http://support.microsoft.com/kb/307897

5. It may also be a firewall or proxy issue which is blocking you from receiving a reqeust Token back from the Green Building Studio servers. You may need to work with your IT department to verify if there is a firewall preventing you from logging in successfully.

Best Regards,
Marjorie Stein


Marjorie Stein
QA Analyst
Generative Design Group
Autodesk, Inc.

insight.support@autodesk.com

Can't find what you're looking for? Ask the community or share your knowledge.

Post to forums  

Autodesk Design & Make Report