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Active Member
khalil.abusharekh
Posts: 7
Registered: ‎08-15-2013

Smoke is not starting after Mac OS force quit

370 Views, 7 Replies
11-02-2013 08:03 AM

I have Smoke 2013 Ext 1 installed on OSX 10.9

I forced quit Smoke from OSX and not by Service Monitor tool. Now Smoke is not starting at all.

What caused this problem and how can I get it fixed please?

Thank you!

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Active Member
khalil.abusharekh
Posts: 7
Registered: ‎08-15-2013

Re: Smoke is not starting after Mac OS force quit

11-02-2013 10:44 AM in reply to: khalil.abusharekh

I tried this command /usr/local/flexnetserver/lmutil lmstat -a -c adsk_server.lic

 

/usr/local/flexnetserver/lmutil lmstat -a -c adsk_server.lic

lmutil - Copyright (c) 1989-2013 Flexera Software LLC. All Rights Reserved.

Flexible License Manager status on Sat 11/2/2013 12:42

 

Error getting status: Cannot find license file. (-1,359:2 "No such file or directory")

 

 

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Active Contributor
karnicki
Posts: 37
Registered: ‎11-30-2009

Re: Smoke is not starting after Mac OS force quit

11-04-2013 12:48 PM in reply to: khalil.abusharekh

Khalil,

 

This might be because you are connected to your network via ethernet.

 

A known bug in OS 10.x that randomly switches the ethernet port numbers on every hard restart.

 

This confuses Smoke which always likes to have the same machine name and ethernet port (0 or 1).

 

The only remedy I found up to now is restarting the machine until the port defaults to the one that was before.

 

I hope someone will have a more civilized way. :smileywink:

 

HTH,

K.

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Active Member
khalil.abusharekh
Posts: 7
Registered: ‎08-15-2013

Re: Smoke is not starting after Mac OS force quit

11-05-2013 10:25 AM in reply to: karnicki

Karnicki,

I tried that several times as well as many other workarounds and it didn't work. Unistalled Smoke and all of it's files, but when I installed Smoke on my OS X 10.9 Smoke couldn't acquire Autodesk server to activate the software :smileysad: 

I finally restored my machine to OS X 10.8.5 version, unistalled Smoke then installed it back again and now it's working :/ 

Hope things will get better!!

Thank you for your input.

 

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*Expert Elite*
BKM
Posts: 3,525
Registered: ‎07-22-2003

Re: Smoke is not starting after Mac OS force quit

11-05-2013 10:27 AM in reply to: khalil.abusharekh

OSX 10.9 breask the FlexLM  Licensing... so that might have been the issue.

 


Senior Flame/Smoke Editor WTHR-TV
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Active Member
khalil.abusharekh
Posts: 7
Registered: ‎08-15-2013

Re: Smoke is not starting after Mac OS force quit

11-05-2013 10:34 AM in reply to: BKM

I agree Brian.

I found that FlexLM  Licensing files were blank and if I knew how to restore or fix them I would've saved myself a lot of time. However I learned a lot about Terminal and Smoke :smileyhappy: I think next time I will come up with less dramatic solutions :smileyhappy: 

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Active Contributor
snpx
Posts: 31
Registered: ‎07-27-2006

Re: Smoke is not starting after Mac OS force quit

11-06-2013 04:25 AM in reply to: karnicki

karnicki schrieb:

Khalil,

 

This might be because you are connected to your network via ethernet.

 

A known bug in OS 10.x that randomly switches the ethernet port numbers on every hard restart.

 

This confuses Smoke which always likes to have the same machine name and ethernet port (0 or 1).

 

The only remedy I found up to now is restarting the machine until the port defaults to the one that was before.

 

I hope someone will have a more civilized way. :smileywink:

 

HTH,

K.


yes please, autodesk fix this! there were situation, where rebooting several times break my raid5.

i cannot understand, that autodesk find no solution for this.

waiting for apple is no solution, autodesk. yes i'am angry about this issue.

MacPro 2010, 48 GB RAM, 12 Core 2,66, AppleRaid5 4x2TB, Quadro k5000, Decklink 4k Extreme, Smoke 2015sp1
...
sorry for my bad english
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Product Support
Robert.Adam
Posts: 2,634
Registered: ‎08-25-2010

Re: Smoke is not starting after Mac OS force quit

11-06-2013 08:20 AM in reply to: snpx

Hi Thomas.

 

I'm adding your name to the bug about the license server.

Rest assured that we are still working on fixing this.

 

Regarding Khalil's original issue: Please note that we strongly recommend against using Smoke with Mac OS 10.9 "Mavericks" at this point, as we have found some serious performance and stability issues. We're still working with Apple on addressing that.

 

Regards,

Robert.

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