Smoke crashing on startup after restoring Time Machine Backup

[Anonymous]

Hey smokers,

I'm running Smoke 2013 Extension 1 on my Mac Pro for quiet a while without serious problems, but now I had a harddrive failure and needed to restore my sytem from a Time Machine backup on a new drive. The backup was meant to be a 1:1 copy of the whole installation, including Smoke, Filestructure and Media Storage. But after restoring, everything else works just fine but Smoke won't start. I get "Application exited abnormally". How can I restore the installation to get access to my projects?

The shell log looks like this:

Sep 25 16:57:28 : Output log to: '/usr/discreet/log/vref.log'.
Sep 25 16:57:28 :
Sep 25 16:57:28 : ---------------------------------------------------------------------------
Sep 25 16:57:28 :
Sep 25 16:57:28 : Registered thread 'TooltipsManager' [ 4977594368 ]
Sep 25 16:57:28 : Parsing Tooltips XML
Sep 25 16:57:28 : Tooltips loaded
Sep 25 16:57:31 : Smoke: License was not obtained: Tried Smoke 2013 (776E1 2013.0.0.F), error 20
Sep 25 16:57:31 :
Sep 25 16:57:31 : License method: standalone
Sep 25 16:57:31 : License file override:
Sep 25 16:57:31 :
Sep 25 16:57:31 : ERROR: Tried Smoke 2013 (776E1 2013.0.0.F), error 20
Sep 25 16:57:31 : Tried Smoke 2013 (776E1 2013.0.0.F), error 20
Sep 25 16:57:31 : Tried Smoke 2013 (776E1 2013.0.0.F), error 20
Sep 25 16:57:31 :
Sep 25 16:57:31 : Tried Smoke 2013 (776E1 2013.0.0.F), error 20
Sep 25 16:57:31 : Executing command: /bin/sh /usr/sbin/system_profiler SPPCIDataType -xml > /var/tmp/tmp
Sep 25 16:57:31 : Uninitialising thread manager.
Sep 25 16:57:31 :

Any help will be greatly appreciated!

Kind Regards,

Moritz

[JoelSt-Pierre · Accepted solution]

Hi,

Problem 
Smoke does not start and the error console displays messages similar to the following: 
Jan 25 20:23:32 : Smoke: License was not obtained: Tried Smoke 2011 (776C1 2011.0.0.F), error 20 

Workaround 
The first workaround to this issue is to set the language of your Mac OS X system to English. 
Perform the following tasks to set the language to English: 

Open System Preferences. 
Click Language & Text. 
Drag English to the top of the language list. 
Restart your Mac. 
If the error still persists, try the following procedure: 

Open the Terminal app from the Applications > Utilities folder. 
Type the following command: 

sudo mv /Library/Preferences/FLEXnet Publisher/FLEXnet/adskflex_* /usr/tmp 

 Enter your password when prompted. 

Restart Smoke. 
The application will go through the activation process again and should recognize the existing license and use it. 
If the second procedure still does not solve this issue, completely uninstall all Autodesk applications from your Mac, and reinstall them.

Regards,

Joel

[Anonymous]

Hey!

I tried the latter, uninstalling and reinstalling, and it worked like a charm. All the storages and projects are still there, ready to work on.

Thank you very much!

Kind Regards,

Moritz