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Smoke 2016 startup issue: Project Error

7 REPLIES 7
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Message 1 of 8
JamesTien
1586 Views, 7 Replies

Smoke 2016 startup issue: Project Error

Hi,

I meet a new installed Smoke 2016 startup issue on my new Mac Pro

At beginning, I clicked create project, the color ball always ran about one minute, then pop-up following message:  

ERROR MESSAGE

PROJECT: Error when opening archive: API Request timed out

 

After several times testing, I created a project, but when I press START button, the color ball ran for another minutes again and got the following message:

Error Message

PROJECT: Error when opening archive: connect refused.

 

I have tried to restart computer, and restart all the service in service monitor and got green light.

I also checked backburner service by login localhost/Backburner and looks OK.

And I am using Ethernet with customer setting for IP, no wireless or DHCP using.

 

Does any one know what are those error messages mean and what can I do for the next step?

 

My Mac Pro Spec is

Mac Pro (Late of 2013)

OS 10.10.5

CPU 3.7G Quard-Core Intel Xeon E5

RAM 12GB

VGA card AMD FirePro D300 2048MB

 

Thank you

7 REPLIES 7
Message 2 of 8
JamesTien
in reply to: JamesTien

Solved, it is because in my computer name I used "()".

After I deleted "()" everything is good now.

Message 3 of 8
film-lic
in reply to: JamesTien

I have this problem now, 

 

VES15-BA23-ONLINE1-MacproB:log andreas.aanerud$ tail smoke201603_VES15-BA23-ONLINE1-MacproB_app.log

[warn] 2061238272 log.C:367 02/10/16:10:55:31.694 The following error has not been handled in ArchiveManager::open: -527433728 API Request timed out

[notice] 2061238272 messageAccumulator.C:520 02/10/16:10:55:31.696 PROJECT : Error when opening archive : API Request timed out

[notice] 10240000 CoMsgLogger.cpp:211 02/10/16:10:55:31.705 Last entry repeated 1 more times.

[notice] 2061238272 menu.C:7067 02/10/16:10:55:31.705 PUSH MENU : MainProjectUser to DialogBoxWithIcon1

[notice] 2061238272 menu.C:4266 02/10/16:10:56:16.656 BUTTON : [Cancel] AnswerDialog(0)

[notice] 2061238272 menu.C:6997 02/10/16:10:56:16.723 POP MENU : DialogBoxWithIcon1 to MainProjectUser

[notice] 3276800 CoThreadPthread.C:286 02/10/16:10:56:16.723 Registered thread 'Server Task' [ 123145305587712 ]

[notice] 2061238272 messageAccumulator.C:520 02/10/16:10:56:16.739 Confirm aborted.

[notice] 2061238272 messageAccumulator.C:520 02/10/16:10:56:16.757 PROJECT : Error when opening archive : API Request timed out

[notice] 7557120 CoThreadPthread.C:286 02/10/16:10:56:16.772 Registered thread 'FurnList job list update' [ 123145309868032 ]

VES15-BA23-ONLINE1-MacproB:log andreas.aanerud$

 

We cant change names of the workstations, as they are in a "bigger" env. 

 

Ideas ?

Message 4 of 8
film-lic
in reply to: film-lic

VES15-BA23-ONLINE1-MacproB:log andreas.aanerud$ tail smoke201603_VES15-BA23-ONLINE1-MacproB_shell.log

Feb 10 10:51:51 : Framestore VES15-BA23-ONLINE1-MacproB (837) [] is not compatible.

Feb 10 10:51:51 : API Request timed out. Could not access 'VES15-BA23-ONLINE1-MacproB'

Feb 10 10:51:51 : Error opening project SENDEMASTERE

Feb 10 10:54:29 : VOLUMEMGT  : Using 7 as root partition.

Feb 10 10:54:40 : Failed sending client info to remote host (id 837): API Request timed out

Feb 10 10:55:00 : Framestore VES15-BA23-ONLINE1-MacproB (837) [] is not compatible.

Feb 10 10:55:00 : Error - Cannot connect to Wire filesystem. at line 2560, in develop/src/libframestore/volumeMgr.C

Feb 10 10:55:11 : Failed sending client info to remote host (id 837): API Request timed out

Feb 10 10:55:31 : Framestore VES15-BA23-ONLINE1-MacproB (837) [] is not compatible.

Feb 10 10:55:31 : API Request timed out. Could not access 'VES15-BA23-ONLINE1-MacproB'

VES15-BA23-ONLINE1-MacproB:log andreas.aanerud$

Message 5 of 8
jaseo
in reply to: film-lic

Hi,

 

Is this on El Capitan? Does it sometimes work after restarting stone+wire or rebooting? It could a port conflict with airplay.

 

You can type the following in a terminal to see.

 

lsof -Pni | grep 7000

 

If you see AIRPLAY in the output, then that is the problem. Stone+Wire uses port 7000.

 

You can then disable airplay and also make sure the check box "Show Mirroring options in the menu bar wherever possible" is not checked in the System preferences/displays.

 

cheers

 

Jason

Message 6 of 8
film-lic
in reply to: jaseo

Well. no Airplay 

 

VES15-BA23-ONLINE1-MacproB:~ andreas.aanerud$ lsof -Pni | grep 7000

VES15-BA23-ONLINE1-MacproB:~ andreas.aanerud$

 

Yes it´s on El-Capitan, 10.11.3 (15D21)

 

Funny thing, when rebooting several times, then suddenly it works 😃

 

Message 7 of 8
film-lic
in reply to: film-lic

We did some clean installations today, and the problem is back. 

 

ves16-ba23-online1-macprob:log andreas.aanerud$ tail -f smoke201603_ves16-ba23-online1-macprob_shell.log

May 27 14:06:06 : POINTER : Initialising.

May 27 14:06:06 : POINTER : Initialising.

May 27 14:06:06 : POINTER : Initialising Wacom UD.

May 27 14:06:06 : POINTER : Initialising Wacom UD.

May 27 14:06:07 : GRAPHICS   : Supported depths: 8, 10, 12, 16fp bits

May 27 14:06:07 : Output log to: '/usr/discreet/log/smoke201603_ves16-ba23-online1-macprob_app.log'.

May 27 14:06:07 : PROCESSORS : 24 available

May 27 14:06:07 : AUDIO      : Default directory: ~/audio

May 27 14:06:07 : AUDIO      : Import directory: ~/audio

May 27 14:06:07 : VOLUMEMGT  : Using 7 as root partition.

May 27 14:06:18 : Failed sending client info to remote host (id 843): API Request timed out

May 27 14:06:38 : Framestore ves16-ba23-online1-macprob (843) [] is not compatible.

May 27 14:06:38 : Error - Cannot connect to Wire filesystem. at line 2560, in develop/src/libframestore/volumeMgr.C

May 27 14:06:49 : Failed sending client info to remote host (id 843): API Request timed out

May 27 14:07:09 : Framestore ves16-ba23-online1-macprob (843) [] is not compatible.

May 27 14:07:09 : API Request timed out. Could not access 'ves16-ba23-online1-macprob'

May 27 14:07:09 : Error opening project SENDEMASTER

 

Did check airplay : 

 

ves16-ba23-online1-macprob:~ andreas.aanerud$ lsof -Pni | grep 7000

ves16-ba23-online1-macprob:~ andreas.aanerud$

 

nothing. 

 

Is it possible to get StoneWire to use localhost instead of the machine name ?

 

/A

 

Message 8 of 8
film-lic
in reply to: film-lic

We did some clean installations today, and the problem is back. 

 

ves16-ba23-online1-macprob:log andreas.aanerud$ tail -f smoke201603_ves16-ba23-online1-macprob_shell.log

May 27 14:06:06 : POINTER : Initialising.

May 27 14:06:06 : POINTER : Initialising.

May 27 14:06:06 : POINTER : Initialising Wacom UD.

May 27 14:06:06 : POINTER : Initialising Wacom UD.

May 27 14:06:07 : GRAPHICS   : Supported depths: 8, 10, 12, 16fp bits

May 27 14:06:07 : Output log to: '/usr/discreet/log/smoke201603_ves16-ba23-online1-macprob_app.log'.

May 27 14:06:07 : PROCESSORS : 24 available

May 27 14:06:07 : AUDIO      : Default directory: ~/audio

May 27 14:06:07 : AUDIO      : Import directory: ~/audio

May 27 14:06:07 : VOLUMEMGT  : Using 7 as root partition.

May 27 14:06:18 : Failed sending client info to remote host (id 843): API Request timed out

May 27 14:06:38 : Framestore ves16-ba23-online1-macprob (843) [] is not compatible.

May 27 14:06:38 : Error - Cannot connect to Wire filesystem. at line 2560, in develop/src/libframestore/volumeMgr.C

May 27 14:06:49 : Failed sending client info to remote host (id 843): API Request timed out

May 27 14:07:09 : Framestore ves16-ba23-online1-macprob (843) [] is not compatible.

May 27 14:07:09 : API Request timed out. Could not access 'ves16-ba23-online1-macprob'

May 27 14:07:09 : Error opening project SENDEMASTER

May 27 14:07:47 : VOLUMEMGT  : Using 7 as root partition.

May 27 14:07:58 : Failed sending client info to remote host (id 843): API Request timed out

May 27 14:08:18 : Framestore ves16-ba23-online1-macprob (843) [] is not compatible.

May 27 14:08:18 : Error - Cannot connect to Wire filesystem. at line 2560, in develop/src/libframestore/volumeMgr.C

May 27 14:08:29 : Failed sending client info to remote host (id 843): API Request timed out

May 27 14:08:49 : Framestore ves16-ba23-online1-macprob (843) [] is not compatible.

May 27 14:08:49 : API Request timed out. Could not access 'ves16-ba23-online1-macprob'

May 27 14:09:41 : AUDIO: Uninitialisation complete.

May 27 14:09:41 : LOG : Uninitialising.

May 27 14:09:41 : MULTI-PROCS : Uninitialising.

May 27 14:09:42 : Uninitialising thread manager.

May 27 14:09:42 : Thread id = 7557120 named=FurnList job list update was not stopped by its owner.

May 27 14:09:42 : Thread id = 3276800 named=Server Task was not stopped by its owner.

May 27 14:09:42 : FLEX : Uninitialising.

May 27 14:09:42 : Warning: QCoreApplication::postEvent: Unexpected null receiver

May 27 14:09:43 : Executing command: /bin/sh /usr/sbin/system_profiler SPPCIDataType -xml > /var/tmp/tmp

May 27 14:09:43 : The following error has not been handled in ArchiveManager::open: -527433728 API Request timed outThe following error has not been handled in ArchiveManager::open: -527433728 API Request timed out[VREF]:Shutdown completedUninitialising thread manager.

May 27 14:09:43 : 

 

 

Did check airplay : 

 

ves16-ba23-online1-macprob:~ andreas.aanerud$ lsof -Pni | grep 7000

ves16-ba23-online1-macprob:~ andreas.aanerud$

 

nothing. 

 

Is it possible to get StoneWire to use localhost instead of the machine name ?

 

/A

 

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