Unfortunately, all I can do is pass along the information that I get from the Autodesk Business Center and the other back-office staff that I contact. There has been progress in fixing the SKU configurations and testing them for Facility Manager. I believe they are now implementing the corrected methods for all of the FMDesktop products. And I think there is yet some data cleanup to do. I am unable to get them to set a date and perform to it.
Your reseller has had FMDesktop 2009 products available to them for download since the first of July. They can install 2009 versions before you receive the media from Autodesk.
Mark Evans
Senior Product Manager
AEC Division, Simulation Product Line
Autodesk, Inc.