FAQ & How To: Using Autodesk Discussion Groups

FAQ & How To: Using Autodesk Discussion Groups

Posts: 181
Registered: ‎12-17-2002
Message 1 of 1 (2,741 Views)

New button for Platinum & Gold Subscription customers

2741 Views, 0 Replies
10-15-2011 07:04 AM

As an added benefit for our premium Subscription customers on Platinum and Gold support, a new “Need an Answer” button will now appear each time you submit a question in a forum*, in the lower right corner of your post.


Clicking on the button notifies product support staff that you are asking for assistance. Depending on the question, the answer will either be posted in the forum, or product support will contact you directly.


We encourage you to give your peers in the community an opportunity to help first, but if you need us, we are just a click away!


Please note in order for our backend systems to identify you as a Subscription Customer in the forums, your email address in your profile must match one contained in your Subscription Contract. Please contact your designated Subscription Contract Administrator at your company if you need assistance.


*This feature is only available in the following forums:

AutoCAD 2013/2014/2015

AutoCAD 2010/2011/2012

AutoCAD Architecture
AutoCAD Civil 3D
AutoCAD Map 3D
AutoCAD Mechanical
AutoCAD Plant 3D
AutoCAD Structural Detailing
Alias General


Simulation Moldflow Adviser
Simulation Moldflow Insight
Quantity Takeoff
Revit Architecture
Revit MEP
Revit Structure

Robot Structural Analysis
Installation & Licensing

Brian Kling
Community Strategist
Customer Service & Support
Autodesk, Inc.
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