Cloud assets are unavailable

[coreyparks]

We installed FDS 2014 not all that long ago and today I go into it to start a 3D floor plan I am working on and I can't get to any cloud assets.  I have the settings turned on to allow them but I can't access them through Inventor or AutoCAD Architectural.  Anyone have any ideas how to fix?  Thanks.

[guosu]

Hi Corey,

I have just tried FDS 2014 and it can work well on my computer. I think maybe this link can help you to resolve the problem. You can read it firstly.

http://forums.autodesk.com/t5/autocad-mechanical-general/autocad-mechanical-gt-quot-factory-assets-q...

Thanks,

Sucy

[coreyparks]

I appreciate the help but still have the issue.  Not much for me try there but I did all I could and no difference. 

[guosu]

Hi Corey,

Did you connect to Cloud successfully before or this issue always exists ? Then please check whether you can connect to http://api.autodesk.com/shared/AZlcrIy and return result from this URL.

Thanks,

Sucy

[coreyparks]

Thats the same link as in the post you linked to.  When I click on that it downloads "categories.en-US.xml", so I assume my connection is just fine on that front.  In the past on FDS 2013 I had no problems and used the cloud assets on many occasions, the problem has just cropped up after installing FDS 2014.  Anything else I can try?

[olegd.prod]

Please follow the steps at the bottom of http://forums.autodesk.com/t5/factory-design-suite-general/asset-download-failure/m-p/5321847# and send me the results. Oleg

[coreyparks]

This is one of the most annoying issues I have ever had.  As soon as I install fiddlercap it starts working!  I went in and disabled and then re-enabled the cloud assets for at least the 20th time to try and capture something with fiddlercap and "BOOM" it connects.  I guess the solution is to just keep trying to re-connect until it works?  If it quits working again I will post back with the report. 

[coreyparks]

The really odd thing about this is when I restart my computer I end up with the problem happening again.  I try to disable and then enable the use of cloud assets and it doesn't work.  I then start Fiddlercap and it connects without any issue whatsoever everytime the forst time.  I guess I will keep it installed since running that seems to fix the problem.

[olegd.prod]

do try the steps related to adskfactorydiagnostics.txt and send me the results - might help to figure out what's going on

[coreyparks]

you have mail.

[martin_madaj]

Hi everybody,

did you find any solution? Was it related for example to some blocked ports? I have a customer with the same issue and for now we can not get over it and find out what's wrong.

Thanks, Martin.

[jeff.pek]

There was a temporary unplanned outage earlier this morning, which has been resolved.

The Cloud assets should again be available.

Sorry for the inconvenience.

Jeff

[coreyparks]

Problem still exists for me still.  I have never been able to fix the issue.  I have found a way to work around it but I have no idea why what I do works.

[martin_madaj]

Hi,
my customer's issue is not only today's. They've been dealing with that from the first time they installed FDS.

Martin

[XuesongBai]

Please try to uncheck the option "Automatically Detect setting" in Local Area Network(LAN) Setting in the Internet options.

-Xuesong

[ivan_rados]

Hi to everyone,

Installed Process Analysis, and just encountered this issue 'Cloud assets are unavailable...', and can't get rid of it and find a way to fix it.

Has anyone found a way to solve this? I tried the mentioned things but with no success.

[liqinomickey]

Hi Ivan,

Are you still experiencing this issue? I am using PA 7.0.0.068, which is fine connecting to my cloud assets.

Do you have other applications installed such as Inventor or AutoCAD Architecture/Mechanical? If so, could you please check if cloud assets could be seen in their asset browser?

Thank you,

Mickey

[ivan_rados]

Hi,

yes, the issue is still there, and I'm also using the PA 7.0.0.068,

Have Inventor and AutoCAD Mechanical and the cloud assets could be seen in their asset browsers.

Have a colleague nearby with the same PC who doesn't have this.

thank you and best regards,

Ivan

[olegd.prod]

Please follow the steps at the bottom of http://forums.autodesk.com/t5/factory-design-suite-general/asset-download-failure/m-p/5321847#<> and send me the results.

Oleg

[coreyparks]

When I have had this issue, which was almost always, I simply ran the Fiddlercap software as in your instructions and just doing that fixed the problem until a restart of Inventor.   I would start Fiddlercap start the capture then go to Inventor and it would work fine.  I would then stop the capture in fiddlercap and close the software.  A bit annoying but it fixed the issue every single time.  Does this still happen in the newer versions of Factory design?