Ecotect

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marco_baik
Posts: 1
Registered: ‎11-24-2011
Message 1 of 2 (609 Views)

problem with licensing Ecotect

609 Views, 1 Replies
04-14-2012 12:38 PM

Hello,

 

I had to reinstall ecotect after uninstalling it and when I try to submit the (student license numbers) in the new installation it tells me 'cannot license the product because there is another version of ecotect already installed' (but there isn't any). Could comeone help me? 

 

Thanks

*Expert Elite*
TravisNave
Posts: 10,626
Registered: ‎01-14-2005
Message 2 of 2 (605 Views)

Re: problem with licensing Ecotect

04-15-2012 04:08 PM in reply to: marco_baik

It's probably stuck in the installation registry. 

 

To Diagnose and Fix installation problems automatically, please see the new Microsoft tool for this here:

http://support.microsoft.com/mats/Program_Install_and_Uninstall

For more information on the Autodesk KB Support article concerning the clean uninstall of Autdoesk products, see this link:

http://usa.autodesk.com/adsk/servlet/ps/dl/item?siteID=123112&id=2887771&linkID=9240617

For all other installation problems on Windows XP SP2 or below consider using the Microsoft Installer Clean Up Utility. For more information on this program, please my forum post here:

http://forums.autodesk.com/t5/Installation-Licensing/Microsoft-Installer-Clean-Up-Utility-for-Add-Re...

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