Ecotect Analysis Forum (Read Only)
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

license transfer issues, again

1 REPLY 1
Reply
Message 1 of 2
kielmoe
276 Views, 1 Reply

license transfer issues, again

hi

i need to transfer my licenses for ecoctect, weather tool, and solar tool. the software will not transfer the license back to the server, error message: :"ACTIVATION ERROR THE LICENCE SERVER REPLIED WITH THE FOLLOWING ERROR: log in failed - your details did not match any existing Ecotect sales account. Please check your log in details and try again." I did verify the information, several times, no dice.

please help.

moe@neu.edu

thank you

Kiel Moe
1 REPLY 1
Message 2 of 2
drajmarsh
in reply to: kielmoe

Hi Kiel,

I just reset your license and sent out a reminder email with all your account details.

You should now be able to transfer the license.

Kind regards,
Andrew

--
Dr. Andrew Marsh
Principal Software Engineer
AEC-Simulation
Autodesk, Inc.

Can't find what you're looking for? Ask the community or share your knowledge.

Post to forums  

Autodesk Design & Make Report