Screen Resolution Issue

[jsr]

We have a brand new Toshiba Tablet PC. It is used exclusively with the display rotated 90 degrees so that the long side is vertical. The max resolution is 1024 x 768 but it is listed as 768 x 1024 because of the rotation.

I have installed TrueView 2008, but when I start the program by itself, I get an error message saying that a "resolution of 1024 x 768 is required to run TrueView."

Then, miraculously enough, it proceeds to run after I hit "ok."

That's not the real problem, though.

I try to use Design Review 2008 on his computer. I open the program: no problem. I try to import a DWG file: problem. I select a DWG file to import and the next thing I know it I see a "DWG True View Error Report" that's ready to send to Autodesk. As soon as I send it, an error message comes up that says "Problems encountered during DWF import."

I think there should be some kind of a fix for the "resolution" error message - a registry tweak maybe? I can't be the first person to want to use some of these nifty tools on a tablet PC, and I know I won't be the last.

Am I way off base to think that if I eliminate the error from TrueView startup, then Design Review works as it should?

Thanks in advance for any help.

[Anonymous]

Hello,

This has never been tested on a rotated display and is not supported. It's
possible that the program sees the resolution as lower then 1024 when it's
rotated and that is what causes the error message. What happens if you do
not rotate the display on the Tablet PC, does that work? If yes that may be
your only workaround at this point. Also please try Design Review in this
state and see if that also goes away. I have a feeling that the second
issue is a bug in Design Review and you may need to report that in that News
Group.

Please let us know how this goes if you rotate the Tablet PC display to a
standard setup.

Thanks

Bud Schroeder
AutoCAD Test Development
Autodesk Inc.




wrote in message news:5567343@discussion.autodesk.com...
We have a brand new Toshiba Tablet PC. It is used exclusively with the
display rotated 90 degrees so that the long side is vertical. The max
resolution is 1024 x 768 but it is listed as 768 x 1024 because of the
rotation.

I have installed TrueView 2008, but when I start the program by itself, I
get an error message saying that a "resolution of 1024 x 768 is required to
run TrueView."

Then, miraculously enough, it proceeds to run after I hit "ok."

That's not the real problem, though.

I try to use Design Review 2008 on his computer. I open the program: no
problem. I try to import a DWG file: problem. I select a DWG file to
import and the next thing I know it I see a "DWG True View Error Report"
that's ready to send to Autodesk. As soon as I send it, an error message
comes up that says "Problems encountered during DWF import."

I think there should be some kind of a fix for the "resolution" error
message - a registry tweak maybe? I can't be the first person to want to
use some of these nifty tools on a tablet PC, and I know I won't be the
last.

Am I way off base to think that if I eliminate the error from TrueView
startup, then Design Review works as it should?

Thanks in advance for any help.

[rolandtignor]

Bud, about the 1024x768. We have some users who have bad eyesight and they have to run their display settings at 800x600.
Is there anyway to change trueview 2008 to 800x600 display?
Thanks,
Roland

[Anonymous]

Hi Roland,

It's not a setting in DWG TrueView but that the dialogs are designed to be
viewed at 1024 X 768. You can set your display to 800 X 600 but then some
things will be cut off. Why not run them at 1024 X 768 and use larger
fonts. That should give you the same effect as running the screen at a
lower resolution.

Hope this helps and thanks for the details on this.

Bud


wrote in message news:5594214@discussion.autodesk.com...
Bud, about the 1024x768. We have some users who have bad eyesight and they
have to run their display settings at 800x600.
Is there anyway to change trueview 2008 to 800x600 display?
Thanks,
Roland

[jsr]

Bud,
If it's not a setting in TrueVue, then why does the error message appear causing the problem that I started this thread with? If the dialogs were "designed to be viewed" at 1024 x 768, so be it. But why not adjust it to check for 768 x 1024 for those occasions where there is a rotated display? Can you adjust it to make it look for 768 as the minimum width? The resolution is the same - just rotated.

Changing the font size doesn't fix Roland's problem, either. Since someone has sight problems, changing the resolution may make the fonts bigger, but there are icons and everything else to consider.

TrueVue will still open by itself: TRUE.
Does it cause an error when importing: YES IT DOES.

Why can't Autodesk just make the tweak to take the error message out of there so it doesn't cause the other error. I don't know if this would solve the problem, but I would be willing to bet that it would.

[Anonymous]

Hello,

I took a look at the error message on my Tablet PC and it's expected because
the resolution is 768 X 1024. AutoCAD is designed to run at 1024 X 768. So
when you run the other resolution you are causing AutoCAD to truncate some
of the dialog boxes like the Layer dialog. DWG TrueView is built on OEM and
that is the same as AutoCAD. So this error is actually an AutoCAD error not
a DWG TrueView error. It is not configurable, but intended as a warning to
let you know that your running under the minimum resolution.

As far as running Large fonts. I was an IT Manager for 12 1/2 years and
running larger fonts and even doing things like turning on large toolbars
and icons do help out. These are things that can be done for people that
are having issues seeing and reading text.

Hope this helps and thanks for posting to the News Groups.

Bud Schroeder
AutoCAD Test Development.
Autodesk Inc.

wrote in message news:5594349@discussion.autodesk.com...
Bud,
If it's not a setting in TrueVue, then why does the error message appear
causing the problem that I started this thread with? If the dialogs were
"designed to be viewed" at 1024 x 768, so be it. But why not adjust it to
check for 768 x 1024 for those occasions where there is a rotated display?
Can you adjust it to make it look for 768 as the minimum width? The
resolution is the same - just rotated.

Changing the font size doesn't fix Roland's problem, either. Since someone
has sight problems, changing the resolution may make the fonts bigger, but
there are icons and everything else to consider.

TrueVue will still open by itself: TRUE.
Does it cause an error when importing: YES IT DOES.

Why can't Autodesk just make the tweak to take the error message out of
there so it doesn't cause the other error. I don't know if this would solve
the problem, but I would be willing to bet that it would.

[jsr]

I understand what you're saying about the resolution thing being AutoCAD. But that does make it a TrueVue problem - no matter where the code comes from.

Why not just remove the "warning" since the dialogs are resizeable now anyway? Almost all of them are, right? It kind of makes the warning obsolete, doesn't it? Because of tablet PCs, rotated displays, and multiple displays, isn't it time that Autodesk moved into the 21st century and took that into account?

And about the fonts, icons, toolbars & sight issues. I'm not disputing the fact that there are things that can be done as a workaround, but thats all they are: a workaround. It is MUCH easier for someone to change one setting (resolution to 800 x 600) than it is to change more than one setting. I didn't mean for you to think I was questioning your IT quals. & knowledge. Sorry 'bout that.

All I'm saying is that if AutoCAD/TrueVue didn't have that warning, people using tablet PCs, rotated displays, multiple displays, or lower resolutions would be able to use the software the way it is intended to be used. The fact that you cannot use the import feature puts a serious crimp in the Design Review process - the way it is meant to be used.

A known flaw that is not being fixed (or being ignored). This affects three programs: AutoCAD, Design Review & DWG TrueVue (through Design Review process). How hard would it be to issue a patch to those who need it?

Since it all points back to AutoCAD programming, it would really be "One patch to fix them all."

[rolandtignor]

It should be in the interest of Autodesk to fix the resolution problem because your tablet can be used for demonstrations in sales.
This is what I'm thinking about.
Your sitting across the table from your customer. You open a print in TrueView, then take your screen and rotate around so your customer can see it.
Just some thoughts. I might be off base though.
Thanks,
Roland

[jsr]

Thanks. Very good point, besides the one where they should just FIX THE PROBLEM INSTEAD OF GRIPING ABOUT WHY IT IS A PROBLEM!
Sorry - it's been a long morning.

[Anonymous]

Hello and thanks again for the feedback.

Please don't take this wrong, but you are missing what I am trying to say
here. The issue is NOT that DWG TrueView or AutoCAD is putting up a bogus
error. The issue is that your trying to run outside of the minimum Graphic
requirements for AutoCAD and DWG TrueView. When you run with the Tablet PC
set at 768 X 1024 your dialogs will get truncated. I saw it last night on
my Tablet PC ;-). That is why we say 1024 X 768. If you run 768 then your
chopping off dialogs that are designed to display at a minimum of 1024.
AutoCAD used to be set to run at a minimum of 800 X 600 but we had to get
away from that a long time ago. BTW even in DOS days I ran 1024 X 768 and
later 1280 X 1024 with my Appian Co processed board! I wanted all the
realestate I could get for working on my maps in AutoCAD ;-)...

So there is nothing to fix here. You would need to get a higher resolution
Tablet PC that supported at least 1024 X 1280 to not see this error message
and truncate dialogs in our products. Hopefully this makes sense to you
;-). All of the products are designed to be used in a Landscape mode not a
Portrate mode.

Thanks again for the feedback.

Bud Schroeder
AutoCAD Test Development
Autodesk Inc.

System Requirements
The system requirements for 32-bit AutoCAD:

a.. Intel® Pentium® 4 processor, 2.2 GHz Recommended
b.. Microsoft® Windows VistaT, Windows® XP Home and Professional (SP2),
Windows® 2000 (SP4)
c.. 512 MB RAM
d.. 750 MB free disk space for installation
e.. 1024x768 VGA with True Color
f.. Microsoft® Internet Explorer® 6.0 (SP1 or higher)


wrote in message news:5594837@discussion.autodesk.com...
I understand what you're saying about the resolution thing being AutoCAD.
But that does make it a TrueVue problem - no matter where the code comes
from.

Why not just remove the "warning" since the dialogs are resizeable now
anyway? Almost all of them are, right? It kind of makes the warning
obsolete, doesn't it? Because of tablet PCs, rotated displays, and multiple
displays, isn't it time that Autodesk moved into the 21st century and took
that into account?

And about the fonts, icons, toolbars & sight issues. I'm not disputing the
fact that there are things that can be done as a workaround, but thats all
they are: a workaround. It is MUCH easier for someone to change one setting
(resolution to 800 x 600) than it is to change more than one setting. I
didn't mean for you to think I was questioning your IT quals. & knowledge.
Sorry 'bout that.

All I'm saying is that if AutoCAD/TrueVue didn't have that warning, people
using tablet PCs, rotated displays, multiple displays, or lower resolutions
would be able to use the software the way it is intended to be used. The
fact that you cannot use the import feature puts a serious crimp in the
Design Review process - the way it is meant to be used.

A known flaw that is not being fixed (or being ignored). This affects three
programs: AutoCAD, Design Review & DWG TrueVue (through Design Review
process). How hard would it be to issue a patch to those who need it?

Since it all points back to AutoCAD programming, it would really be "One
patch to fix them all."

[Anonymous]

Hi Roland,

Thanks for the feedback. Actually some of us do use Tablet PCs but run at a
higher resolution so we don't hit this. The real issue here is that when
running at 768 X 1024 you are running under the minimum requirements for the
products. See my other reply for more details and hopefully this helps out
here.

Thanks again for the feedback

Bud Schroeder
AutoCAD Test Development
Autodesk Inc.


wrote in message news:5595265@discussion.autodesk.com...
It should be in the interest of Autodesk to fix the resolution problem
because your tablet can be used for demonstrations in sales.
This is what I'm thinking about.
Your sitting across the table from your customer. You open a print in
TrueView, then take your screen and rotate around so your customer can see
it.
Just some thoughts. I might be off base though.
Thanks,
Roland

[anthony]

We bought a new 2014 Lenovo laptop with a 2mb intergrated graphics.  when we loaded our autocad architecture on it, we get a resolution error that the resolution is not 1024 by 768 when to program starts.  But the resolution is set to 1680x1050.  The program starts and has a low resolution with inaccessible portions.  But the getting started screen is at the correct resolution, and the command prompt is at some tiny resolution too.  any ideas on a fix, other than changing to acad 2014?