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New Member
tcrowland
Posts: 2
Registered: ‎05-15-2010
Message 1 of 9 (4,055 Views)

Operating System Windows 7 Premium Home not supported msg when installing

4055 Views, 8 Replies
05-15-2010 06:47 AM
I am trying to install DWG Trueview 2011 32 bit on my computer. I am running Windows 7 Premium Home. The .PDF systems requirements indicates this operating system is supported, but when I install the program I get an error that says This operating system is not supported by DWG Trueview 2011. Not sure what to do....
*Bud Schroeder [Autodesk Inc.]
Message 2 of 9 (4,055 Views)

Re: Operating System Windows 7 Premium Home not supported msg when installing

05-15-2010 11:36 PM in reply to: tcrowland
Hello,

It sounds like your trying to install the wrong version. If your running a
64bit Operating System, then you need to install the 64bit version of DWG
TrueView. If it's a 32 bit OS, then you need to install the 32 bit version
of DWG TrueView.

Hope this helps.

Bud Schroeder
AutoCAD Test Development
Autodesk Inc.

"tcrowland" wrote in message news:6392053@discussion.autodesk.com...
I am trying to install DWG Trueview 2011 32 bit on my computer. I am running
Windows 7 Premium Home. The .PDF systems requirements indicates this
operating system is supported, but when I install the program I get an error
that says This operating system is not supported by DWG Trueview 2011. Not
sure what to do....
New Member
tcrowland
Posts: 2
Registered: ‎05-15-2010
Message 3 of 9 (4,055 Views)

Re: Operating System Windows 7 Premium Home not supported msg when installing

05-16-2010 05:24 AM in reply to: tcrowland
Well that sounds simpe enough. I will try to download the 64 bit version again. I have tried twice but maybe the third time will be a charm. Thanks for the help!
New Member
Sam.Graham
Posts: 1
Registered: ‎07-20-2010
Message 4 of 9 (3,861 Views)

Re: Operating System Windows 7 Premium Home not supported msg when installing

07-20-2010 05:31 AM in reply to: tcrowland

I have tried to run the install three times- I run a 32bit Windows 7 and I have made very sure that I am installing the correct one, and yet- it still does not seem to want to install. Any ideas?

I would greatly appreciatte it, as this is getting more and more aggrivating.

 

Sam

New Member
vinimagus
Posts: 2
Registered: ‎07-20-2010
Message 5 of 9 (3,858 Views)

Re: Operating System Windows 7 Premium Home not supported msg when installing

07-20-2010 10:30 AM in reply to: tcrowland

Same thing here.

 

Fact 1:

I'm using a computer with a "Win XP 32" O.S.

I installed the "DWG TrueView" soft and I have been using it.

 

Fact 2:

I have tried to install the very same installer file to a computer with a "Win 7 32" O.S.

I have managed to install DirectX, but failed to install the "DWG TrueView" soft itself.

 

 

The log file contents follows:

 

 

%%%%%%%%%%%%%%%%%%%%%%%%%%%%

 

2010/7/20:10:20:20         enjoy02               ENJOY2                === Setup started on ENJOY2 by enjoy02 ===

2010/7/20:10:20:31         enjoy02               ENJOY2                === Setup ended ===

 

2010/7/20:10:20:28         enjoy02               ENJOY2                === Setup started on ENJOY2 by enjoy02 ===

2010/7/20:10:21:49         enjoy02               ENJOY2                Install    Microsoft Visual C++ 2008 Redistributable (x64)              Failed                Installation aborted, Result=2

2010/7/20:10:22:31         enjoy02               ENJOY2                Install    Microsoft Visual C++ 2008 Redistributable (x64)              Failed                Installation aborted, Result=2

2010/7/20:10:22:43         enjoy02               ENJOY2                === Setup ended ===

 

%%%%%%%%%%%%%%%%%%%%%%%%%%%%%

 

Can someone please help me?

 

TIA,

Vini

 

*Expert Elite*
pendean
Posts: 22,996
Registered: ‎11-06-2003
Message 6 of 9 (3,856 Views)

Re: Operating System Windows 7 Premium Home not supported msg when installing

07-20-2010 10:59 AM in reply to: vinimagus

"...Microsoft Visual C++ 2008 Redistributable (x64)              Failed..."

err, why is it installing the 64bit version in your 32bit OS? It should be installing this one I believe:

http://www.microsoft.com/downloads/details.aspx?familyid=9b2da534-3e03-4391-8a4d-074b9f2bc1bf&displa...

 

Are you sure Win7 is 32bit? Did you deliberately purchase and install only the Win7 32bit? Very quirky indeed this Win7 business.

 

 

Dean Saadallah Blog | Facebook | Google+ | Twitter | PINS
New Member
rarditti
Posts: 1
Registered: ‎08-12-2010
Message 7 of 9 (3,667 Views)

Re: Operating System Windows 7 Premium Home not supported msg when installing

08-12-2010 04:57 AM in reply to: vinimagus

Hi Vini,

Where did you find the log file?

New Member
vinimagus
Posts: 2
Registered: ‎07-20-2010
Message 8 of 9 (3,661 Views)

Re: Operating System Windows 7 Premium Home not supported msg when installing

08-12-2010 12:21 PM in reply to: tcrowland

Honestly, I do not remember.

 

I think the error msg itself gave me a hint.

New Member
maspiers_home
Posts: 1
Registered: ‎03-13-2011
Message 9 of 9 (2,376 Views)

Re: Operating System Windows 7 Premium Home not supported msg when installing

03-13-2011 08:33 AM in reply to: *Bud Schroeder [Autodesk Inc.]

The download page does not offer any choice of download. It would appear that you'll always get the x86 version. 

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