DWG TrueView

New Member
Posts: 2
Registered: ‎05-29-2013
Message 1 of 4 (3,577 Views)

Issue installing DWG TrueView 2014

3577 Views, 3 Replies
05-29-2013 09:56 AM

Hi everyone, I'm trying to install the DWG TrueView 2014 on my computer with Win 7 Enterprise 64bits using the file 'SetupDWGTrueView2014_ENU_64bit.sfx.exe' and I cannot reach the complete installation without having an error concerning the 'Windows Explorer'.

During the installation, the 'Setup.exe' shows a window that says 'the following applications should be closed before continuing the install' and the application listed is 'Windows Explorer'. I have closed manually and automatically the 'Win Explorer', i have put 'Do not close', and also 'Ignore', but nothing seems to work.


Do anyone know what is going on?


I've been using DWG TrueView in this computer, since version 2011 without having any problem.


I'm attaching some pictures below.



*Expert Elite*
Posts: 23,364
Registered: ‎11-06-2003
Message 2 of 4 (3,571 Views)

Re: Issue installing DWG TrueView 2014

05-29-2013 11:29 AM in reply to: ARROSCO
Are you logged in as full administrator in Windows on that PC?
I believe it wants to shut down 'Explorer", bascially your entire Windows Display, which should blank-out your entire screen for the few minutes it installs.
Try rebooting your PC and shutting down all background running applications, including Anti-Virus and Anti-whatever else you have.
Dean Saadallah Blog | Facebook | Google+ | Twitter | PINS
New Member
Posts: 2
Registered: ‎05-29-2013
Message 3 of 4 (3,567 Views)

Re: Issue installing DWG TrueView 2014

05-29-2013 12:18 PM in reply to: pendean
Hi pendean, I'm logged as full administrator, I've rebooted my computer, I've shutted down all the applications and nothing.
I'm running out of ideas
*Expert Elite*
Posts: 8,204
Registered: ‎04-10-2005
Message 4 of 4 (3,551 Views)

Re: Issue installing DWG TrueView 2014

05-30-2013 05:43 AM in reply to: ARROSCO

Restore the OS back to prior to the attempts to install.


Download the Installation package.

Are you checking the box to Automatically Open when done with the download?


Some general install items to follow:


Regards, Charles Shade            Win8 FAQ

Please mark Accept as Solution if your question is answered. Kudos gladly accepted.
Post to the Community

Have questions about Autodesk products? Ask the community.

New Post
Are You Going To Be @ AU 2014? Feel free to drop by our AU topic post and share your plans, plug a class that you're teaching, or simply check out who else from the community might be in attendance. Ohh and don't forgot to stop by the Autodesk Help | Learn | Collaborate booths in the Exhibit Hall and meet our community team if you get a chance!