DWG TrueView

DWG TrueView

Reply
New Member
eca_hk
Posts: 2
Registered: ‎09-09-2011
Message 1 of 2 (456 Views)

Fatal error on startup

456 Views, 1 Replies
09-09-2011 12:47 AM

Hi guys,

 

I'm not aware of any changes that have happened to this computer in the last week, but all of a sudden I get this when trying to start up DWG TrueView:

 

FATAL ERROR: Unhandled Access Violation Reading 0x000a Exception at 68818f50h

 

I'm running Windows Vista Business SP2 32-bit. I've tried uninstalling everything (including C++ redistributables), removing all the Autiodesk registry keys, rebooting, reinstalling from the web (which then adds back the three C++ redistributables) but no change to the situation.

 

More info can be provided on request. I'd be grateful for any advice, thanks in advance.

New Member
eca_hk
Posts: 2
Registered: ‎09-09-2011
Message 2 of 2 (408 Views)

Re: Fatal error on startup

10-04-2011 03:50 AM in reply to: eca_hk

Just in case anyone else gets this issue - it turned out to be video drivers. We have an ATI Radeon 2400 HD graphics card.

 

Drivers at fault: Catalyst Control Center v2008.0731.2322.39992 with ATI Display Driver 8.522.0.000

 

Resolution: Upgrade to Catalyst Control Center package v11.7, which contains the ATI Display Driver v8.872.0.000

 

The Catalyst Control Center version was unchanged.

Post to the Community

Have questions about Autodesk products? Ask the community.

New Post
Announcements
Do you have 60 seconds to spare? The Autodesk Community Team is revamping our site ranking system and we want your feedback! Please click here to launch the 5 question survey. As always your input is greatly appreciated.