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fatal error on opening file

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pklap77
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fatal error on opening file

after using trueView successfully for several months, i now get the following error when i try to open a DWG file:

 

FATAL ERROR: FATAL ERROR: (0x7eff5fooo5) c:\program files\autodesk\dwg trueview 2014\ascimobj19.dbx

 

it started happening in an older version, i reinstalled that version, the same thing happened, then i installed the latest version... same story. 

 

the files open on a colleague's machine. 

 

has anyone seen this or know of a fix?

 

thank you,

p.k.

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