DWG TrueView

DWG TrueView

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Registered: ‎01-29-2013
Post 1 of 5

Error whilst loading DWG TrueView and running for the first time

4343 Views, 4 Replies
01-29-2013 04:25 AM

I am having problems in running DWG TrueView 2013 for the first time


Namely I get the following erroe meassages whilst trying to access the drawing folder to load a drawing:


In the first dialoge box titled

DWG TrueView Error Aborting

the message

FATAL ERROR: Unhandled Access Violation Writing 0x0000 Exception at 0h


and then is a seperate dialoge box titled

Error Report - Required Value Missing

with the message

An Autodesk product failed to send the required value for UPITOKEN.

The error report sent to Autodesk may be incomplete.


I have looked at other threads and there does not seem to be a clear resolution to this issue


I am using Windows 7 Professional  6.1.7601 Service Pack 1 Build 7601

Using installation files from autodesk SetupDWGTrueView2013_64bit


Does anyone know what the issue is, please?




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Registered: ‎04-10-2005
Post 2 of 5

Re: Error whilst loading DWG TrueView and running for the first time

01-29-2013 05:29 AM in reply to: jpnewson

Agreed about not having a clear resolution.

Most that I have read points to .NET or Login error concerning the User account


This is the closest I found to a solution:



I would suggest that you run System Restore prior to the installation of TrueView. Use this to clean up your system as it were.

Or download and install REVO UNINSTALLER (Free) and use its most aggressive setting on the TrueView installation.


Though I am not sure that this will help you find any leftover TrueView entries int he Registry it may be a worthwhile exercise:

Autodesk Recommended Clean Install Procedure:


Be sure that you are logged in as an administrator to your OS and try the install again.

Regards, Charles Shade            Win8 FAQ

Please mark Accept as Solution if your question is answered. Kudos gladly accepted.
New Member
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Registered: ‎01-29-2013
Post 3 of 5

Re: Error whilst loading DWG TrueView and running for the first time

01-31-2013 05:06 AM in reply to: jpnewson

Thanks for this – for the benefit of others this is the start of a solution. I cleared the download folder and any exploded compressed files and folders, all cookies, browsing history, internet temp files and temp directories under C:\Windows\temp and %temp% in a run command line. Then I used the installation from USA site, Design Review which includes True View – and success finaly.

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Registered: ‎04-05-2013
Post 4 of 5

Re: Error whilst loading DWG TrueView and running for the first time

04-05-2013 04:22 AM in reply to: jpnewson

I had the same error and re-instaling did not help. Finally I realized, that my laptop has two graphic adapters. I changed settings, forcing DWG TrueView to work with NVIDIA graphics instead of the default Intel HD3000. This solved the issue with the error. 

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Post 5 of 5

Re: Error whilst loading DWG TrueView and running for the first time

09-09-2013 09:13 AM in reply to: jpnewson

I recently came across this issue...


To get round it i applied the /nohardware switch to the DWG Trueview shortcut and applied the change.


Once i did this, i could successfully open DWG Trueview and open a DWG file without the program bombing out and reporting the UPITOKEN error.





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