Error: This plotter configuration cannot be used for one of these reasons:

[kerber0s]

Ok,

I'm an IT guy for my company and I know NOTHING about CAD programs. One of my users uses DWG TrueView 2010 to view and print drawings. Every time he goes to try and print, he receives the error:

\\server\HP DesignJet 500: This plotter configuration cannot be used for one of these reasons: the driver cannot be found, the device cannot be found, or the driver has a problem. The None plot device has been substituted.

Once he goes and selects the Designjet 500 again he can print. Is there something I need to set on his software? Any ideas on how to fix this? The guys actually creating the drawing don't have a problem with the printer. We have deleted it and reinstalled it numerous times. Thanks for the help and sorry for my limited knowledge.

-Kerb

[Anonymous]

kerber0s wrote:
> Every time he goes to try and print, he receives the error:
>
> \\server\HP DesignJet 500: This plotter configuration cannot be
> used for one of these reasons: the driver cannot be found, the
> device cannot be found, or the driver has a problem. The None plot
> device has been substituted.
>
> Once he goes and selects the Designjet 500 again he can print. Is
> there something I need to set on his software?

Do both guys (DWG author and the TV user) have the exact same DJ500
driver installed, and/or are they both connected to the same network
print share? Is there only one DJ500 in the list, or could there be
two (one pointing to the network print share, and the other being a
.PC3 file)?



--
R.K. McSwain
http://cadpanacea.com

[kerber0s]

Both are the exact same. They both installed by browsing to the server and double-clicking on the icon for the DJ500 to install. Same driver. When we upgraded the driver we deleted the printer from all computers and had everyone reinstall. Only one DJ500 exists.

[swmitchell]

Go in to printers and faxes delete said printer > go to file > server properties> drivers > remove said printer > restart > add printer as if for the first time >> if you cannot remove from server properties > drivers >> go to C:\WINDOWS\system32\spool\drivers\ delete all associate files with the said printer name > restart > go back to serever properties > drivers > remove said printer > reinstall printer. You can now print to the said printer /plotter

[EdenAQ]

I have encountered same issues, it always happens when I received drawings from my clients. Do not know why.

[kerber0s]

SW,

I will try this today with the user and let you know the results. We have not tried deleting the driver from his machine only the printer. Hopefully this works. I'll let you know.

-Kerb

[Basam.Yousif]

Because their drawings reference their plotter which does not exist on your computer 🙂