DWG TrueView

DWG TrueView

Reply
New Member
mrcross
Posts: 2
Registered: ‎02-03-2004
Message 1 of 4 (4,893 Views)

DWG Trueview 2015 won't install on Win7 x64

4893 Views, 3 Replies
03-24-2014 09:42 PM

OS is Win7 Pro SP1 64 bit

 

Trying to install DWG Trueview. The sfx file appeared to download properly and has been extracted into C:\Autodesk

setup.exe is in C:\Autodesk\SetupDWGTrueView2015_ENU_64bit, the folder contents look normal

 

If I double click on setup.exe I get the normal "Do you want to run this file?" dialog. If I click "Run" teh dioalog disappears but nothing runs. Checking Task Manager confirms that there is no install running

If I right-click on setup.exe and choose "run as administrator" I get nothing, not even the normal "Do you want to run this file?" dialog. Again nothing runs and this is confirmed in Task Manager.

 

I can see in SETUP.INI "INSTALL_PATH=%ProgramFiles%\Autodesk" and confirm that this folder is NOT being created, it does not exist.

 

Any ideas?

 

Running AVG Internet Security Business Edition. I've tried temporarily disabling it and  it makes no difference.

New Member
pmwright9401
Posts: 1
Registered: ‎03-27-2014
Message 2 of 4 (4,728 Views)

Re: DWG Trueview 2015 won't install on Win7 x64

03-27-2014 08:45 AM in reply to: mrcross

I just ran into this issue myself - when I went into C:\Autodesk\SetupDWGTrueView2015_ENU_64bit, I dug further into the x64\dwgviewr folder inside and tried to run the dwgviewr.exe file.  I immediately got an error saying that I needed to install additional DirectX components to continue.

 

I downloaded the dxwebsetup file from Microsoft, ran it, and let it install additional components.  When it was done, DWG TrueView 2015 let me continue to install without the "incompatible OS" error message.  Hope this helps :smileyhappy:

*Expert Elite*
DarrenP
Posts: 7,251
Registered: ‎09-13-2007
Message 3 of 4 (4,709 Views)

Re: DWG Trueview 2015 won't install on Win7 x64

03-27-2014 12:49 PM in reply to: pmwright9401

it sounds like you have extra security enabled on that machine either through permissions or something else

it works fine here on Windows 7 64 bit

it does not ask me if i want to run the file

Contributor
r_baker11
Posts: 23
Registered: ‎08-18-2010
Message 4 of 4 (2,152 Views)

Re: DWG Trueview 2015 won't install on Win7 x64

06-09-2014 02:17 AM in reply to: DarrenP
Spoiler
had a similar experience with DWG Trueview on Windows 8. Finally found if you download the file to your computer & then run in compatability mode it installs without problems. Hope this helps

 

Announcements
Are you familiar with the Autodesk Expert Elites? The Expert Elite program is made up of customers that help other customers by sharing knowledge and exemplifying an engaging style of collaboration. To learn more, please visit our Expert Elite website.
Need installation help?

Start with some of our most frequented solutions or visit the Installation and Licensing Forum to get help installing your software.