DWG TrueView 2015 - Installation error when opening MS Word

[tuxOnWindows]

Hello, I'm running into an installation issue with DWG TrueView 2015 and Microsoft Word 2010. After installing TrueView as administrator, I can open Word as administrator without issue. But when the user opens Word, he recives an error that the installation of DWG True requires Admin privileges, which the user purposely does not have. The user is able to use DWG TrueView for their purposes despite this error in Word, but doesn't want to deal with this popup everytime Word is opened. Is there a way to disable the Word integration?

I have already tried repairing DWG TrueView as well as removing the available features, then restarting Word as the user, but still receive this error. I also poked around the user's %appdata%\Autodesk directory for a configuration file to alter this behavior & the users registry for a setting to change, but didn't find anything.

[RackoWacko]

Windows 8.1 is the operating system with Word Office 2010

[m_latz]

I've made a windows installer "hotfix" to solve this issue, but not tested with windows 8.1.

If a windows installer (.msi) is an option for you I will test on windows 8.1.

regards

Markus

[5070000671]

Hi Markus,

Could you share with us your Hotfix, please ?

Thanks

[m_latz]

here is the "hotfix"

to run you need "Adminstrative rights" because I have to modify a registry key under HKLM.

Try it, if you have problems let me know.

Just tested with TrueView 2015 32/64-Bit English. French und Japanese is not tested.

If necessary let me know, then I will test ...

regards

Markus

Some additional technical notes:

• this basic msi package is created with InstallShield 2013.
• Admin-rights are required, because I have to modify under HKLM HKLM).
• Is a 32-Bit MSI, which runs on 32-Bit OS and 64-Bit OS and according the TrueView installation to 32/64-Bit switches. This makes a 64-Bit msi package obsolete.
• The package installs the file „Dummy.txt“ to „Public Documents\Autodesk\webservices“ and adapts the necessary (32/64) registry keys.
• Uninstalling the packages undo the modifications.
• Log-files were created in the %temp% folder.
• runs in „silent mode“ with: msiexec /i LcsTv2015WsFix.msi /qn
• Normally the fix should be applied after the installation of TrueView 2015 and uninstalled before the uninstall of TrueView. But if not damage nothing.

[dhunziker]

It runs with your msi also on 8.1

[Thomas.u.Schweiger]

Hi,

the problem ligt to an unsigned macro that is provided during the installation.

You can solve this Problem very simple. Open Word, (click ok at the error message), go to File -> options -> security Center - > Security Center Properties -> Add-Ins and selcet the options "all add-ins must trusted sigend ... " and "disable untrusted add-ins ...".  Then the message did not displayed any more.

Your alsow can do this with GPO.

BR Tom

[rmack]

I'm having the same issue.  Did anyone find a resolution for this?

[dhunziker]

---

rmack schrieb:

I'm having the same issue.  Did anyone find a resolution for this?

---

Hello rmack

Please see the attachement from

m.latz

It ist a security issue whit folder permisson. The attachment moves the file to a place where DWG can write in it

regards

[gunmanwar]

I can't grab the attachment.

Can you tell me how the fix the permission problem ?

[gunmanwar]

I've finaly found the solution that works with non privileged rights. (Windows 7 Ent. x64/Office 2010 x86/DWG True View 2015)

In the registry (in admin user account), locate the following key :

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\0BE1E073FE407084B86554265447378B

Open the subkey "7D2F3875820EC040100000060BECB6AB" and edit the path to link one that have public access to "WebServices" folder that contains "Dummy.txt" file.

To define the good path, seach in your Explorer for the folder "WebServices" that contains the files "Dummy.txt" and copy the folder in a location where that have public access.

In my case, I've found the file in "C:\Users\"myadminuser"\AppData\Roaming\Autodesk\WebServices", copy the folder to "C:\Users\Public\Documents\Autodesk" then change the value of subkey to "C:\Users\Public\Documents\Autodesk\WebServices\Dummy.txt" (without quotes) and it solves the problem.

Now, all users with normal rights can now open MS Word without the warning message of DWG TrueView.

In my case, the path in the subkey does not even exist so it was impossible to reach it. Also, normal users haven't rights to access that place.

 After changes :

[Anonymous]

Have the same issure with TrueView 2016 and 2017, but this solution does not work.

[dhunziker]

Do you use a domain or a workgroup?

[Anonymous]

In a domain, if you know any registry key to disable, I can use a group policy.

[dhunziker]

we had this issue now whit different software. But not on all devices. Are you Abel to reinstall DWG TW? Normally it is on the deployment from AutoCAD.

[Anonymous]

Our application that handles several files with office-extensions. The application looks on start for default for several file extensions, that seems to triggers the message. Have you use 2015 or later version of DWG TV ?

[m_latz]

The reason of the problem is always the same, but with different components.

Normal behavior some errors are removed with next version and new errors are added 😉

Check in your event viewer Windows Logs->Application for messages from the windows installer and post here. Are even better export to .evtx and upload, then I will check ...

regards

Markus

[Anonymous]

First attachment is from installation by admin.

Second is from user when starting app.

[gunmanwar]

What's your context ?

Juste a new installation of DWG TV 2016 or 2017 or an upgrade ?

[Anonymous]

I have done a new installation with 2016, then have cleaned and done new installation of 2017.

[m_latz]

Hello Mr. feberman,

yes that's the error I noticed during my TrueView 2016/2017 tests.

It's a few months ago I fixed this, before I distributed the TrueView package for a customer.

For your solution just one question:

Is the package already distributed to your client pc's or not ?

I ask, because if not yet distributed, I can make a transformation, so that fixed before install. If it is already distributed, we have to make a patch as for TrueView 2015, that you have to install as admin. Or I can explain which registry keys you have to modify. Then you can also distribute through GPO or whatever ...

But not today I have to finish some other urgent work ...

regards

Markus