DWG TrueView

DWG TrueView

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burcg
Posts: 2
Registered: ‎05-13-2013
Message 1 of 11 (7,242 Views)

DWG TrueView 2014 installation problem - operating system unsupported

7242 Views, 10 Replies
05-13-2013 07:18 AM

Hello guys,

 

I'm trying to install DWG TrueView 2014 and getting this error message:

 

"Operating System Unsupported"

 

"You cannot install this product on the current operating system. Please read the system requirements for details."

 

My system is Windows 7 Enterprise - which supports everything.

 

I tried installing .NET 4.5, the newest one which didn't work.

 

Any suggestions?

*Expert Elite*
Charles_Shade
Posts: 8,204
Registered: ‎04-10-2005
Message 2 of 11 (7,231 Views)

Re: DWG TrueView 2014 installation problem - operating system unsupported

05-13-2013 09:22 AM in reply to: burcg

Welcome to the Autodesk Forums!

 

32 bit or 64 bit OS?

I bet that is what is getting you stuck.

Regards, Charles Shade            Win8 FAQ
CSHADEDESIGN|AUTOCAD LT|LT-KB|DYNAMIC BLOCKS

 
Please mark Accept as Solution if your question is answered. Kudos gladly accepted.
New Member
burcg
Posts: 2
Registered: ‎05-13-2013
Message 3 of 11 (7,217 Views)

Re: DWG TrueView 2014 installation problem - operating system unsupported

05-14-2013 12:14 AM in reply to: burcg

Unfortunately it's not the case.

 

OS is 32 bit just as the setup file.

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Charles_Shade
Posts: 8,204
Registered: ‎04-10-2005
Message 4 of 11 (7,208 Views)

Re: DWG TrueView 2014 installation problem - operating system unsupported

05-14-2013 05:07 AM in reply to: burcg

Tried the 64?

Are you using I.E. 7 or later?

 

That would be the only reason I can think of is that the OS is not supported.

You could try removing all of the .NET installs and starting fresh but that does not seem to be the issue.

Regards, Charles Shade            Win8 FAQ
CSHADEDESIGN|AUTOCAD LT|LT-KB|DYNAMIC BLOCKS

 
Please mark Accept as Solution if your question is answered. Kudos gladly accepted.
New Member
wendijo
Posts: 1
Registered: ‎05-20-2013
Message 5 of 11 (7,104 Views)

Re: DWG TrueView 2014 installation problem - operating system unsupported

05-20-2013 01:04 PM in reply to: burcg

I am having this exact same issue. My system meets all of the system requirements, I tried deleting and reinstalling the NetFramework and tried both the 32-bit and 64-bit installs (my system in 32) and nothing worked. Have you had any luck figuring out the problem?

*Expert Elite*
Charles_Shade
Posts: 8,204
Registered: ‎04-10-2005
Message 6 of 11 (7,101 Views)

Re: DWG TrueView 2014 installation problem - operating system unsupported

05-20-2013 01:06 PM in reply to: wendijo

Welcome to the Autodesk Forums!

 

Autodesk Recommended Clean Install Procedure:
http://usa.autodesk.com/adsk/servlet/ps/dl/item?linkID=9240817&id=2887771&siteID=123112

Regards, Charles Shade            Win8 FAQ
CSHADEDESIGN|AUTOCAD LT|LT-KB|DYNAMIC BLOCKS

 
Please mark Accept as Solution if your question is answered. Kudos gladly accepted.
Contributor
SeanMacOz
Posts: 21
Registered: ‎09-25-2012
Message 7 of 11 (4,369 Views)

Re: DWG TrueView 2014 installation problem - operating system unsupported

12-08-2013 04:35 PM in reply to: Charles_Shade

Thats not really at all helpful. We have the same issue here when trying to install the x64 installer on an x64 machine "You cannot install this product on the current operating system. Please see system requirements.... etc"

So, please offer a sensible solution other than uninstalling ALL autodesk products. AutoCAD Elec 2012 thru 2014 installed fine, trueview 2012 thru 2013 installed fine, its just 2014.

*Expert Elite*
Charles_Shade
Posts: 8,204
Registered: ‎04-10-2005
Message 8 of 11 (4,280 Views)

Re: DWG TrueView 2014 installation problem - operating system unsupported

12-10-2013 02:41 PM in reply to: SeanMacOz

Then there may be a hick-up with the DTV 2014 install and THAT one should be removed.

I would not expect that someone would remove ALL Autodesk products in order to complete the installation of one minor product.

 

It may have ben possible to do a System Restore to prior to the installation of the DTV 2014 and then try the install again. This will in effect remove all install entries and provide you wth a clean slate.

 

Is everyone's .NET Framework in line with the recommendations in the attached document?

Regards, Charles Shade            Win8 FAQ
CSHADEDESIGN|AUTOCAD LT|LT-KB|DYNAMIC BLOCKS

 
Please mark Accept as Solution if your question is answered. Kudos gladly accepted.
*Expert Elite*
Charles_Shade
Posts: 8,204
Registered: ‎04-10-2005
Message 9 of 11 (4,275 Views)

Re: DWG TrueView 2014 installation problem - operating system unsupported

12-10-2013 02:53 PM in reply to: SeanMacOz

Message 31 of this thread may be of some help:

http://forums.autodesk.com/t5/DWG-TrueView/Where-do-I-find-NET-4-0-SP1-for-TrueView-2013/m-p/4658611...

Regards, Charles Shade            Win8 FAQ
CSHADEDESIGN|AUTOCAD LT|LT-KB|DYNAMIC BLOCKS

 
Please mark Accept as Solution if your question is answered. Kudos gladly accepted.
Contributor
SeanMacOz
Posts: 21
Registered: ‎09-25-2012
Message 10 of 11 (4,267 Views)

Re: DWG TrueView 2014 installation problem - operating system unsupported

12-10-2013 04:21 PM in reply to: Charles_Shade

Thanks for the Reply Charles however .net is completely up to date. Being software and hardware developers we're pretty tech savy (www.tmtrov.com.au) so this one has us stumped!! x86 told us we have a 64bit system so require the x64 installer. x64 installer told us we don't have the right OS....!!

If we find a solution I will post the method but I wont be holding my breath. I'll just print drawings for my colleague until then :smileyhappy:

 

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