DWG TrueView

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rkelley2600
Posts: 1
Registered: ‎12-14-2010
Message 1 of 7 (2,550 Views)

DWG Trueview 2010 & 2011

2550 Views, 6 Replies
12-14-2010 10:16 AM

I have a user who's Truevew 2010 version started locking up when they first get in.  I ran a repair on it, which didn't work and uninstalled / re-installed, which also didn't work.  I then installed the 2011 version which is doing the same thing.  You start the viewer up and any icon you click on will lock the program up.  You go into task manager and it shows Not Responding.  I also checked the event viewer which shows Application Hang.  I have done an error check on the hard drive for bad sectors as well.    Anyone else have this issue?

 

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pendean
Posts: 23,319
Registered: ‎11-06-2003
Message 2 of 7 (2,547 Views)

Re: DWG Trueview 2010 & 2011

12-14-2010 10:56 AM in reply to: rkelley2600

Windows version?

 

What recently changed (update, upgrade, downgrade, removal, patch, new software, Windows log-in etc.) on the one PC?

 

Do you use a 3rd party tool to uninstall, or rely on Windows/default program uninstaller? Grab a freeware like REVO UNINSTALLER and use it's aggressive option to uninstall programs (then select and delete everything it offers for that program). This ensures a true uninstall of an app.

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New Member
strakam
Posts: 1
Registered: ‎01-04-2011
Message 3 of 7 (2,371 Views)

Re: DWG Trueview 2010 & 2011

01-04-2011 02:56 AM in reply to: rkelley2600

The same here, TrueView 2011 installed in Windows 7 XP mode (basically a virtual machine running XP SP3, all security updates installed). It worked flawlessly for a month, then started to hang after clicking on any of the icon at the top of the TrueView window. The user of that machine claims he didn't make any changes in the installation, also Microsoft's automatical updates system was set to manual mode. Repair, reinstall, uninstall + fresh install didn't work, so I decided to reinstall the virtual machine from scratch and that did the job. As the sole purpose of this virtual machine is to run the TrueView (and print to an old plotter), I'll simply replace the virtual machine image by the "correct" one, next time I'll encounter this problem. Unfortunatelly that's not a sollution for anyone using TrueView in real operating system.

Active Member
gpurviance
Posts: 6
Registered: ‎11-16-2003
Message 4 of 7 (1,774 Views)

Re: DWG Trueview 2010 & 2011

02-24-2011 04:00 PM in reply to: rkelley2600

We have had similar issues.  Computers working perfectly then they quit running the Autodesk viewers.  We previously had this problem on a similar computer and we were able to run all the latest MS updates and that actually resolved the problem.  That did not work for my current user.  He is running XP SP3.

Active Member
gpurviance
Posts: 6
Registered: ‎11-16-2003
Message 5 of 7 (1,772 Views)

Re: DWG Trueview 2010 & 2011

02-24-2011 04:30 PM in reply to: gpurviance

I found another discussion regarding Design Review where doing a repair on .net Framework 3.5 resolved the problem.   I tried it and was successful in resolving my issues. 

New Member
devriesfig
Posts: 2
Registered: ‎07-18-2011
Message 6 of 7 (1,203 Views)

Re: DWG Trueview 2010 & 2011

07-18-2011 10:54 AM in reply to: gpurviance

I am running Trueview 2011 on my laptop and the fix you talk about is not available to me, so is there any other fix for the lock up problem that is occurring, tried everything.

 

Active Member
gpurviance
Posts: 6
Registered: ‎11-16-2003
Message 7 of 7 (1,198 Views)

Re: DWG Trueview 2010 & 2011

07-18-2011 11:29 AM in reply to: devriesfig

If you are using windows7 you have to go to windows components and turn this off then back on.  It has helped me a couple of times.  Previously with XP you could simply repair.   The fun of the new operating systems is finding where they hid the stuff we used to use...

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