DWG TrueView

DWG TrueView

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Registered: ‎05-31-2012
Post 1 of 4

After installing DWGTrueView 2013 clicking on the icon only wants to re-install

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08-22-2013 08:17 AM

After I installed DWGTrueview 2013 64bit, I can open it initially after installation but after I close out of the program and re-launch the same icon that I use wants to re-install DWG. Here is the message I get after I try to re-install

 

"There is a problem with the installation and DWG Trueview cannot continue.

 

This error may occur if the registry cleaner software has removed or altered registry keys that are required to run DWGTrueview.

 

To restore the required registry keys you will need to reinstall DWG Trueview using the Add/Remove Programs functionality in windows Control panel."

 

What is the solution to this?

*Expert Elite*
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Registered: ‎11-06-2003
Post 2 of 4

Re: After installing DWGTrueView 2013 clicking on the icon only wants to re-inst

08-22-2013 09:33 AM in reply to: akumadc

The error would indcate you have a Windows Registry Cleaner running on your PC: this must be turned off permanently if you want to use Autodesk products.
Find it and turn it off: then reinstall the viewer.

Dean Saadallah Blog | Facebook | Google+ | Twitter | PINS
Member
4 Posts
0 Kudos
Registered: ‎05-31-2012
Post 3 of 4

Re: After installing DWGTrueView 2013 clicking on the icon only wants to re-inst

08-22-2013 10:35 AM in reply to: akumadc

I tried to look for a registry software but came up with nothing. I then decided to run a malware scan and it came up with 46 objects. I removed the objects and Trueview is working again.

*Expert Elite*
24,312 Posts
1,605 Kudos
Registered: ‎11-06-2003
Post 4 of 4

Re: After installing DWGTrueView 2013 clicking on the icon only wants to re-inst

08-22-2013 11:18 AM in reply to: akumadc
Sweet! thanks for sharing your fix.
Dean Saadallah Blog | Facebook | Google+ | Twitter | PINS
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