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Active Contributor
JohnVanderwelle
Posts: 34
Registered: ‎11-26-2003
Message 1 of 9 (147 Views)

IE6 Locks up when viewing DWF's over internet

147 Views, 8 Replies
10-24-2003 06:17 AM
When trying to view DWF files over the internet, ExpressViewer locks up completely. The viewer toolbars & background screen appears but no image does. But, when I load DWF's locally (from a network or C: drive) they load & view, print properly. My internet access is through a proxy server. Has anyone had this problem before. I suspect proxy settings or security settings with IE 6.0
Any Ideas ? Thanks
*Saadallah, Dean
Message 2 of 9 (147 Views)

Re: IE6 Locks up when viewing DWF's over internet

10-26-2003 06:32 AM in reply to: JohnVanderwelle
Autodesk Express Viewer 4.0 is now released. You can get AEV 4.0 at:
http://www.autodesk.com/expressviewer

--
Dean Saadallah
Add-on products for LT
http://www.pendean.com/lt
--
Active Contributor
JohnVanderwelle
Posts: 34
Registered: ‎11-26-2003
Message 3 of 9 (147 Views)

Re:

10-26-2003 09:55 PM in reply to: JohnVanderwelle
Are you suggesting that EV 4.0 will solve my issues here, or is this an advertisement ?
*Sheppard, Scott
Message 4 of 9 (147 Views)

Re:

10-26-2003 10:24 PM in reply to: JohnVanderwelle
There is a possibility that your issues have been
fixed. Many fixes have gone into 4.0. It can't hurt. Even if you wish to file a
bug report, Autodesk will ask you "Have you downloaded the latest version?"
first, so you might as well get it over with and try 4.0 first.


style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
Are
you suggesting that EV 4.0 will solve my issues here, or is this an
advertisement ?
*Mathews, Brian
Message 5 of 9 (147 Views)

Re: IE6 Locks up when viewing DWF's over internet

10-27-2003 01:14 AM in reply to: JohnVanderwelle
When you say the DWF files are on the internet, do
you mean they are publicly accessible?  If so, could you please post a link
to your DWF site so that others may reproduce the issue?



style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
When
trying to view DWF files over the internet, ExpressViewer locks up completely.
The viewer toolbars & background screen appears but no image does. But,
when I load DWF's locally (from a network or C: drive) they load & view,
print properly. My internet access is through a proxy server. Has anyone had
this problem before. I suspect proxy settings or security settings with IE 6.0

Any Ideas ? Thanks
Active Contributor
JohnVanderwelle
Posts: 34
Registered: ‎11-26-2003
Message 6 of 9 (147 Views)

Re:

10-27-2003 04:03 AM in reply to: JohnVanderwelle
The files that I have posted are on a proprietary intranet website for our internal use.
Company personnel are the only ones that have access, so I can't open it up to the public.
These files (along with PDFs) are posted on this website for viewing, etc, for information purposes. I upload these files to a server for viewing.

The PDFs view & print fine, it's just the DWF's that are giving me the problems.

But.....
I started to think that this was an internal thing, specific to that web site, so I tried viewing the DWF samples posted on the Autodesk website.
I get the same results, even when upgrading to EV 4.0 (I did that this morning as suggested by Scott)
I have tried this on other workstations here within the company and I get the same results.

As described below, I am able to read, display, print any DWF file that resides locally (C: or network drive)
If it's proxy settings, or IE6.0 security settings it will be a fairly simple fix....I hope.
Maybe I'm looking at an elephant under a microscope and can't make out what it is.....
*Sheppard, Scott
Message 7 of 9 (147 Views)

Re:

10-27-2003 05:30 AM in reply to: JohnVanderwelle
Normally when you can view a file locally but can't
view the file on a web server, it is the MIME type settings. The file comes from
the server to the client machine and Internet Explorer on the client machine
doesn't know which ActiveX Control to activate. When AEV is installed on a
client machine, it associates the drawing/x-dwf MIME type with AEV. When the
server issues the file and the drawing/x-dwf MIME type, then IE knows what to
do. I believe image/vnd.dwf also works as a supported MIME type. Someone will
correct me if this is wrong.


style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
The
files that I have posted are on a proprietary intranet website for our
internal use.
Company personnel are the only ones that have access, so I
can't open it up to the public.
These files (along with PDFs) are posted
on this website for viewing, etc, for information purposes. I upload these
files to a server for viewing.

The PDFs view & print fine, it's just the DWF's that are giving me the
problems.

But.....
I started to think that this was an internal thing, specific
to that web site, so I tried viewing the DWF samples posted on the Autodesk
website.
I get the same results, even when upgrading to EV 4.0 (I did that
this morning as suggested by Scott)
I have tried this on other
workstations here within the company and I get the same results.

As described below, I am able to read, display, print any DWF file that
resides locally (C: or network drive)
If it's proxy settings, or IE6.0
security settings it will be a fairly simple fix....I hope.
Maybe I'm
looking at an elephant under a microscope and can't make out what it
is.....

*Saadallah, Dean
Message 8 of 9 (147 Views)

Re:

10-28-2003 06:58 AM in reply to: JohnVanderwelle
Advertise a freebie?

--
Dean Saadallah
Add-on products for LT
http://www.pendean.com/lt
--
Active Contributor
JohnVanderwelle
Posts: 34
Registered: ‎11-26-2003
Message 9 of 9 (147 Views)

Re:

11-05-2003 03:56 AM in reply to: JohnVanderwelle
Hello,
It seems that we have solved the problem.
We needed to install the Microsoft Proxy Client on my PC.
The internet settings need to be changed in IE6 by making sure the "HTTP 1.1 through proxy settings" is active.
This prevents Network Password Dialogs from popping up.
Thanks for everyone's input.
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