Error launching DWG Trueview 2015.

[Anonymous]

I have a user that DWG TrueView 2015 suddenly quit working for him. When he launches DWG TrueView from the Icon or from a drawing he gets an error. I have tried most of the suggestions on the forums and can not resolve the issue. I am providing remote support to this individual with limited internet connectivity.

The application is running on a Win7 Enterprise 64bit system. He is using the 64bit version of DWG.

He is receiving the following errors in the screenshot.

Any help would be great.

Thanks

Howard

[pendean]

Looks like you need to change that entry in the Windows Registry: back it up first.